Job Description

The US Operations team is looking for a Senior Branch Manager to lead the MSP team. They will be responsible for the growth and profitability of their very own operation, while ensuring that we are providing first class experience.  As an essential part of the team, they will be responsible for the development of their branch while driving profitability as they train and develop their staff. The ideal candidate possesses the following attributes:  

Good supervisory and strong communication skills 

Exceptional interpersonal and relationship building skills 

Strong organizational skills with the ability to multi-task 

Ability to manage stressful or unusual situations to maintain good customer service 

What you will do:

Ensure the effective process of all types of car rental transactions 

Provide exemplary customer service and issue resolution 

Participate in all areas of employee management 

Understand cost control and achieve individual sales goals 

Monitor prices and set rates for walk-ups 

Uphold company standards and processes 

Increase the market penetration of the branch and increase revenue 

Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff 

Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness 

Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations 

Complete sales calls with Management Trainees to further their development 

Handle or assist in the resolution of escalated customer service issues 

Likely to require at least 20% travel, some of which may be by airplane