Job Description

The Customer Service Specialist is the face of the company. By delivering the right products and providing trusted automotive service, the members of our Customer Service Team build lasting relationships with our growing customer base. The Customer Service Specialist, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and executing store processes, while ensuring that we continue to provide an industry-leading customer experience. Whether you are just beginning your career in the automotive repair industry, or you are looking to take your experience to the next level, with more than 30 years of growth and a longstanding tradition of growing and promoting talent from within, Brakes Plus can help you achieve your goals.

Primary Responsibilities:

Engage with customers in a friendly and professional manner while actively listening to their concerns and expressing empathy when appropriate.

Communicate on the phone in a clear and professional manner.

Always maintain a positive attitude and team atmosphere; assist other employees as needed.

Ensure a welcoming store environment, including cleanliness, organization, and restocking all in-house parts when needed.

Ensure store safety, including the use of and maintenance of safety equipment.