Job Description

Scope of Position: 

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department. 

Key Duties and Responsibilities: 

Ensure smooth and timely shipment process flow 

Ensure accurate and timely data entry into our operational system based on defined metrics 

Track and trace shipments 

Provide proactive and clear communication to internal and external customers 

Ensure accurate and timely client billing, including dispute resolution  

Understand customer expectation to ensure all the elements of the SOP and KPI’s are met 

Ensure compliance to company policies and external regulations 

Complete cross training in order to support team coverage   

Professionally represent Expeditors to our customers, service providers, and government agencies 

Expectations: 

Continually identify areas to improve efficiency 

Embrace and adopt technology to optimize their ability to complete their work 

Achieve standard of 52 hours training per year, including all mandatory trainings 

Drive and develop customer relationship in order to exceed their expectations  

Have a sense of urgency, be willing to help by offering solutions