Job Description

The Encore Boston Harbor Senior Beverage Manager - Casino Service Floor & Bars will serve as a primary point of contact for all cocktail service team members for scheduling, time off, and other human resources needs.  This position will assist with scheduling, team member needs, and ensuring that cocktail service operation runs smoothly. Responsibilities include, but are not limited to: maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for daily operations, guest satisfaction, and team member satisfaction.

JOB RESPONSIBILITIES:  

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 

Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.

Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.

Manages the performance of team members under his/her area of responsibility.

Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. 

Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. 

Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate.

Responsible for hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback at all levels.  Creates a motivating environment.

Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.

Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. 

Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.

Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.

Works closely with the Casino Division, Catering & Banquets and Special Events to ensure all needs are established in advance.

Co-ordinates a large team of Cocktail Servers providing Casino Service in a 5-Star environment.

Resolves guest complaints, ensuring guest satisfaction.

Abides by and aids with compliance of Cocktail Service team in state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

Monitor and handle problems with intoxicated guests and/or altercations.

Works with safety as a priority, and follows department and company safety standards.

Maintains relevant knowledge of industry through continuing education and training.

Performs any other job-related duties as assigned.