Job Description

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Resort Club Level Concierge for Fairmont Gold, you will have the opportunity to showcase not only your passion for personalized guest service, but also for the very best attractions, events and venues your community has to offer!

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:  

Consistently offer professional, friendly and engaging service 

Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services 

Provide arrival and departure assistance for all Fairmont Gold guests. 

Cater to guests during food and beverage periods within Fairmont Gold lounge. 

Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty 

Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resort 

Assist guests regarding hotel facilities in an informative and helpful way 

Address guest concerns and react quickly, logging and notifying proper departments 

Follow department policies, procedures and service standards 

Follow all safety policies 

Other duties as assigned