Technical Support & Applications Scientist
Posted on Sep 20, 2024 by LGC Biosearch Technologies
Petaluma, CA
Other
Immediate Start
Annual Salary
Full-Time
Job Description
The Technical Support & Applications Scientist provides technical support (verbal and written) to both internal and external customers regarding the Company’s products and related applications. This individual will be responsible for providing technical troubleshooting support to internal and external customers. This role is also expected to provide complete and timely resolution of customer support and complaint handling. In communication with various cross-functional stakeholders, this role actively monitors and reports on customer feedback and technical developments or trends. The Applications Scientist is expected to identify, plan, and execute experiments to support current and novel applications for the Company’s products.
Provide expert technical troubleshooting solutions to customers in multiple stages of the sales cycle (evaluation, validation, or post-sale); support methods include telephone, e-mail, online customer meetings
Ensure completeness, accuracy, and timely resolution of customer support and complaint handling, including contact and product logging in the complaint handling system
Perform laboratory work to identify root causes of customer technical issues, prepare for workshops or training, evaluate new products or applications, and evaluate competitor products
Provide regular reports on complaint status, handling trends, and outcomes to management
Monitor and report on customer feedback, industry activities, and technical developments and trends to various cross-functional stakeholders, including R&D, Marketing, and Product Management
Review, for technical accuracy, marketing materials, including user manuals, product brochures, customer communications, and other technical documents.
Produce and help maintain an archive of up-to-date customer-facing material, including application notes, white papers, posters, product support templates, and marketing content for videos and presentations
Support process improvement efforts to technical support workflows, including the creation of comprehensive process maps and work instructions
Support field-marketing activities such as workshops, focus groups, and beta test programs to gain customer feedback
Represent the Company at conferences, shows, workshops, and seminars domestically or internationally, as necessary
Understand and comply with all quality, ethical, legal, and regulatory requirements applicable to our business
The Technical Support & Applications Scientist provides technical support (verbal and written) to both internal and external customers regarding the Company’s products and related applications. This individual will be responsible for providing technical troubleshooting support to internal and external customers. This role is also expected to provide complete and timely resolution of customer support and complaint handling. In communication with various cross-functional stakeholders, this role actively monitors and reports on customer feedback and technical developments or trends. The Applications Scientist is expected to identify, plan, and execute experiments to support current and novel applications for the Company’s products.
Provide expert technical troubleshooting solutions to customers in multiple stages of the sales cycle (evaluation, validation, or post-sale); support methods include telephone, e-mail, online customer meetings
Ensure completeness, accuracy, and timely resolution of customer support and complaint handling, including contact and product logging in the complaint handling system
Perform laboratory work to identify root causes of customer technical issues, prepare for workshops or training, evaluate new products or applications, and evaluate competitor products
Provide regular reports on complaint status, handling trends, and outcomes to management
Monitor and report on customer feedback, industry activities, and technical developments and trends to various cross-functional stakeholders, including R&D, Marketing, and Product Management
Review, for technical accuracy, marketing materials, including user manuals, product brochures, customer communications, and other technical documents.
Produce and help maintain an archive of up-to-date customer-facing material, including application notes, white papers, posters, product support templates, and marketing content for videos and presentations
Support process improvement efforts to technical support workflows, including the creation of comprehensive process maps and work instructions
Support field-marketing activities such as workshops, focus groups, and beta test programs to gain customer feedback
Represent the Company at conferences, shows, workshops, and seminars domestically or internationally, as necessary
Understand and comply with all quality, ethical, legal, and regulatory requirements applicable to our business
Reference: 202020992
https://jobs.careeraddict.com/post/95465302
Technical Support & Applications Scientist
Posted on Sep 20, 2024 by LGC Biosearch Technologies
Petaluma, CA
Other
Immediate Start
Annual Salary
Full-Time
Job Description
The Technical Support & Applications Scientist provides technical support (verbal and written) to both internal and external customers regarding the Company’s products and related applications. This individual will be responsible for providing technical troubleshooting support to internal and external customers. This role is also expected to provide complete and timely resolution of customer support and complaint handling. In communication with various cross-functional stakeholders, this role actively monitors and reports on customer feedback and technical developments or trends. The Applications Scientist is expected to identify, plan, and execute experiments to support current and novel applications for the Company’s products.
Provide expert technical troubleshooting solutions to customers in multiple stages of the sales cycle (evaluation, validation, or post-sale); support methods include telephone, e-mail, online customer meetings
Ensure completeness, accuracy, and timely resolution of customer support and complaint handling, including contact and product logging in the complaint handling system
Perform laboratory work to identify root causes of customer technical issues, prepare for workshops or training, evaluate new products or applications, and evaluate competitor products
Provide regular reports on complaint status, handling trends, and outcomes to management
Monitor and report on customer feedback, industry activities, and technical developments and trends to various cross-functional stakeholders, including R&D, Marketing, and Product Management
Review, for technical accuracy, marketing materials, including user manuals, product brochures, customer communications, and other technical documents.
Produce and help maintain an archive of up-to-date customer-facing material, including application notes, white papers, posters, product support templates, and marketing content for videos and presentations
Support process improvement efforts to technical support workflows, including the creation of comprehensive process maps and work instructions
Support field-marketing activities such as workshops, focus groups, and beta test programs to gain customer feedback
Represent the Company at conferences, shows, workshops, and seminars domestically or internationally, as necessary
Understand and comply with all quality, ethical, legal, and regulatory requirements applicable to our business
The Technical Support & Applications Scientist provides technical support (verbal and written) to both internal and external customers regarding the Company’s products and related applications. This individual will be responsible for providing technical troubleshooting support to internal and external customers. This role is also expected to provide complete and timely resolution of customer support and complaint handling. In communication with various cross-functional stakeholders, this role actively monitors and reports on customer feedback and technical developments or trends. The Applications Scientist is expected to identify, plan, and execute experiments to support current and novel applications for the Company’s products.
Provide expert technical troubleshooting solutions to customers in multiple stages of the sales cycle (evaluation, validation, or post-sale); support methods include telephone, e-mail, online customer meetings
Ensure completeness, accuracy, and timely resolution of customer support and complaint handling, including contact and product logging in the complaint handling system
Perform laboratory work to identify root causes of customer technical issues, prepare for workshops or training, evaluate new products or applications, and evaluate competitor products
Provide regular reports on complaint status, handling trends, and outcomes to management
Monitor and report on customer feedback, industry activities, and technical developments and trends to various cross-functional stakeholders, including R&D, Marketing, and Product Management
Review, for technical accuracy, marketing materials, including user manuals, product brochures, customer communications, and other technical documents.
Produce and help maintain an archive of up-to-date customer-facing material, including application notes, white papers, posters, product support templates, and marketing content for videos and presentations
Support process improvement efforts to technical support workflows, including the creation of comprehensive process maps and work instructions
Support field-marketing activities such as workshops, focus groups, and beta test programs to gain customer feedback
Represent the Company at conferences, shows, workshops, and seminars domestically or internationally, as necessary
Understand and comply with all quality, ethical, legal, and regulatory requirements applicable to our business
Reference: 202020992
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