Job Description

Ad Operations is part of the analytics team at Shaker.  This role partners closely with campaign managers, client services and data strategists to ensure the accurate capture of actionable data (but is not responsible for managing campaigns).

The Ad Operations Team Lead will take the day-to-day service management and operational lead for Shaker's Ad Operations Team. This role is central to the agency and a key center of excellence. The Ad Operations Team Lead will maintain and evolve processes and systems to ensure accurate tracking and attribution across all media, providing the best possible service, value and actionable data to our customers across multiple Shaker products and services.

Team Management: Lead and manage the ad operations team, including training and evaluating employees.

Process Improvement: Identify opportunities for process improvement/automation and implement solutions.

Campaign Management: Partner with Campaign managers to ensure campaigns are launched on time, with accurate tracking in place.

Client Interaction: Act as the primary technical point of contact within the team for the effective implementation of tracking across all digital campaigns and client platforms.

Problem-Solving: Troubleshoot and resolve technical issues related to ad delivery, tracking, and performance discrepancies.

Technical Integration: Utilize technical skills to research and make recommendations to integrate advertising technologies.

Troubleshooting: Troubleshoot and resolve any issues related to ad operations.

Collaboration: Work with clients, client services and media teams to align ad operations with business objectives.

Mentoring: Mentor agency teams and contribute to their professional and technical development.

Team Environment: Create an inspiring team environment with an open communication culture.