Customer Service Representative
Posted on Sep 19, 2024 by Ragsdale Heating and Air
Dallas, GA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Ragsdale Heating, Air, Plumbing, & Electrical is looking for a Customer Service Representative to join our talented team!
*Shift: Tuesday - Saturday; 10am - 7pm*
Who is Ragsdale Heating, Air, & Plumbing?
We keep growing because we hire only the best and our customers love us for it! We’ve been in the Dallas, GA area for 29 years. You’ve probably seen our name, our trucks, and our ads. What you don’t know is what it’s like to be a part of a team like ours! How much you feel appreciated for the hard work you put in. How much we inspire ongoing training and education. How it feels to have customers and fellow employees motivate you to be your very best. People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel!
What's in it For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
What's in it For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities:
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualifications:
Do I have What it Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Ragsdale Heating, Air, Plumbing, & Electrical is looking for a Customer Service Representative to join our talented team!
*Shift: Tuesday - Saturday; 10am - 7pm*
Who is Ragsdale Heating, Air, & Plumbing?
We keep growing because we hire only the best and our customers love us for it! We’ve been in the Dallas, GA area for 29 years. You’ve probably seen our name, our trucks, and our ads. What you don’t know is what it’s like to be a part of a team like ours! How much you feel appreciated for the hard work you put in. How much we inspire ongoing training and education. How it feels to have customers and fellow employees motivate you to be your very best. People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel!
What's in it For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
What's in it For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities:
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualifications:
Do I have What it Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Reference: 201952234
https://jobs.careeraddict.com/post/95456476
Customer Service Representative
Posted on Sep 19, 2024 by Ragsdale Heating and Air
Dallas, GA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Ragsdale Heating, Air, Plumbing, & Electrical is looking for a Customer Service Representative to join our talented team!
*Shift: Tuesday - Saturday; 10am - 7pm*
Who is Ragsdale Heating, Air, & Plumbing?
We keep growing because we hire only the best and our customers love us for it! We’ve been in the Dallas, GA area for 29 years. You’ve probably seen our name, our trucks, and our ads. What you don’t know is what it’s like to be a part of a team like ours! How much you feel appreciated for the hard work you put in. How much we inspire ongoing training and education. How it feels to have customers and fellow employees motivate you to be your very best. People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel!
What's in it For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
What's in it For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities:
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualifications:
Do I have What it Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Ragsdale Heating, Air, Plumbing, & Electrical is looking for a Customer Service Representative to join our talented team!
*Shift: Tuesday - Saturday; 10am - 7pm*
Who is Ragsdale Heating, Air, & Plumbing?
We keep growing because we hire only the best and our customers love us for it! We’ve been in the Dallas, GA area for 29 years. You’ve probably seen our name, our trucks, and our ads. What you don’t know is what it’s like to be a part of a team like ours! How much you feel appreciated for the hard work you put in. How much we inspire ongoing training and education. How it feels to have customers and fellow employees motivate you to be your very best. People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel!
What's in it For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
What's in it For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities:
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualifications:
Do I have What it Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Reference: 201952234
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