WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.:

Welcomes guests to the Poker Room, provides information to the players about promotions, tournaments, games and limits, adds players’ information on to an electronic waiting list,

and performs other duties as assigned including but not limited to:

Seats players in Poker games.

Delivers chips to poker players from the cage to the table.

Answers telephone inquiries and responds to guest questions accurately and politely.

Enthusiastically supports, actively promotes and demonstrates Red Carpet Customer Service in accordance with department and company standards and programs. 

Ensures behavior and appearance are in compliance with established standards.

Maintains a professional work environment with management, staff and guests.

Maintains complete confidentiality of all company information at all times.

Participates in meetings and training as required.

Performs all job duties in a safe and responsible manner.

Performs other duties as may be assigned by department and/or company management.

BRING US YOUR BEST.:

High school diploma or equivalent required.

Excellent communication skills.   Ability to read and comprehend simple instructions, short correspondence, and memos; effectively communicate and present information and respond to questions from supervisors, managers, fellow employees, guests and/or the general public.

Ability to accurately calculate figures and amounts and perform mathematical functions

applicable to business needs.

Ability to interpret and follow through on a variety of instructions furnished in written,

oral, diagram or schedule form.

Must obtain/maintain licensing with the Ohio Casino Control Commission.

Must be a minimum of 21 years of age.   Champion of Red

Carpet Customer Service and building positive team spirit.  Must be diplomatic and tactful and have the ability to deal effectively and interact well with employees. Previous customer service experience preferred.  Flexible

to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to

maintain physical stamina and proper mental attitude to work under pressure in

a fast-paced, casino environment and effectively deal with customers,

management, employees and others;  is regularly required to sit for long periods of time; stand; speak; hear; handle; reach; stoop; kneel. Specific vision abilities required by this position include close and distance vision; color and depth perception; and peripheral

vision.   The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be working in an environment with higher than normal noise levels.

STAY IN THE GAME. FOLLOW US.:

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

   

We're changing entertainment. Follow us.

Equal Opportunity Employer