Service Desk Analyst
Posted on Sep 19, 2024 by Global Data Consultants
Middletown, PA
IT
Immediate Start
Annual Salary
Full-Time
Overview:
GDC IT Solutions is currently seeking a Service Desk Analyst in the Middletown, PA area.
Position Overview:
Position Overview:
This position will focus on being the central point of contact for the user community and primary case resolution.
Responsibilities:
Follow standard Service Desk procedures
Field incoming calls for IT Department
Case creation, categorization, and prioritization
Log all Service Desk interaction in the IT Service Desk tool
Review cases for posting into knowledge-based and/or departmental documentation
Provide internal support documentation of resolutions
Diagnose and resolve technical issues for both software and hardware
Implementation of assigned projects
Identify and escalate situations requiring urgent attention
Perform PC maintenance
Maintain IT Assets inventory
Keep current with industry technology advancements
Other duties as assigned
Conveys information clearly in conversation and/or writing
Ensures that information is passed on to others who should be kept informed
Demonstrates concern for satisfying one's external and/or internal customers
Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it
Approaches a problem by using a logical, systematic, sequential approach
Ensures that one's own and other's work and information are complete and accurate, and follows up with others to ensure that agreements and commitments have been fulfilled
Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required
Demonstrates an honest and forthright presence by taking responsibility for own mistakes and not blaming others, and by doing what he/she commits to doing
Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support
Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges
Minimum Qualifications:
Associate's Degree or 2 years of relevant experience
Knowledge of Microsoft Suite of software products
ITIL Knowledge
Knowledge of and ability to troubleshoot hardware and software systems
Ability to communicate and work with others effectively
What We Do:
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Vacation and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
#IND
Visit our for the latest employment opportunities.
© Global Data Consultants, PA USA
GDC IT Solutions is currently seeking a Service Desk Analyst in the Middletown, PA area.
Position Overview:
Position Overview:
This position will focus on being the central point of contact for the user community and primary case resolution.
Responsibilities:
Follow standard Service Desk procedures
Field incoming calls for IT Department
Case creation, categorization, and prioritization
Log all Service Desk interaction in the IT Service Desk tool
Review cases for posting into knowledge-based and/or departmental documentation
Provide internal support documentation of resolutions
Diagnose and resolve technical issues for both software and hardware
Implementation of assigned projects
Identify and escalate situations requiring urgent attention
Perform PC maintenance
Maintain IT Assets inventory
Keep current with industry technology advancements
Other duties as assigned
Conveys information clearly in conversation and/or writing
Ensures that information is passed on to others who should be kept informed
Demonstrates concern for satisfying one's external and/or internal customers
Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it
Approaches a problem by using a logical, systematic, sequential approach
Ensures that one's own and other's work and information are complete and accurate, and follows up with others to ensure that agreements and commitments have been fulfilled
Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required
Demonstrates an honest and forthright presence by taking responsibility for own mistakes and not blaming others, and by doing what he/she commits to doing
Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support
Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges
Minimum Qualifications:
Associate's Degree or 2 years of relevant experience
Knowledge of Microsoft Suite of software products
ITIL Knowledge
Knowledge of and ability to troubleshoot hardware and software systems
Ability to communicate and work with others effectively
What We Do:
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Vacation and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
#IND
Visit our for the latest employment opportunities.
© Global Data Consultants, PA USA
Reference: 201956475
https://jobs.careeraddict.com/post/95452307
Service Desk Analyst
Posted on Sep 19, 2024 by Global Data Consultants
Middletown, PA
IT
Immediate Start
Annual Salary
Full-Time
Overview:
GDC IT Solutions is currently seeking a Service Desk Analyst in the Middletown, PA area.
Position Overview:
Position Overview:
This position will focus on being the central point of contact for the user community and primary case resolution.
Responsibilities:
Follow standard Service Desk procedures
Field incoming calls for IT Department
Case creation, categorization, and prioritization
Log all Service Desk interaction in the IT Service Desk tool
Review cases for posting into knowledge-based and/or departmental documentation
Provide internal support documentation of resolutions
Diagnose and resolve technical issues for both software and hardware
Implementation of assigned projects
Identify and escalate situations requiring urgent attention
Perform PC maintenance
Maintain IT Assets inventory
Keep current with industry technology advancements
Other duties as assigned
Conveys information clearly in conversation and/or writing
Ensures that information is passed on to others who should be kept informed
Demonstrates concern for satisfying one's external and/or internal customers
Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it
Approaches a problem by using a logical, systematic, sequential approach
Ensures that one's own and other's work and information are complete and accurate, and follows up with others to ensure that agreements and commitments have been fulfilled
Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required
Demonstrates an honest and forthright presence by taking responsibility for own mistakes and not blaming others, and by doing what he/she commits to doing
Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support
Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges
Minimum Qualifications:
Associate's Degree or 2 years of relevant experience
Knowledge of Microsoft Suite of software products
ITIL Knowledge
Knowledge of and ability to troubleshoot hardware and software systems
Ability to communicate and work with others effectively
What We Do:
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Vacation and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
#IND
Visit our for the latest employment opportunities.
© Global Data Consultants, PA USA
GDC IT Solutions is currently seeking a Service Desk Analyst in the Middletown, PA area.
Position Overview:
Position Overview:
This position will focus on being the central point of contact for the user community and primary case resolution.
Responsibilities:
Follow standard Service Desk procedures
Field incoming calls for IT Department
Case creation, categorization, and prioritization
Log all Service Desk interaction in the IT Service Desk tool
Review cases for posting into knowledge-based and/or departmental documentation
Provide internal support documentation of resolutions
Diagnose and resolve technical issues for both software and hardware
Implementation of assigned projects
Identify and escalate situations requiring urgent attention
Perform PC maintenance
Maintain IT Assets inventory
Keep current with industry technology advancements
Other duties as assigned
Conveys information clearly in conversation and/or writing
Ensures that information is passed on to others who should be kept informed
Demonstrates concern for satisfying one's external and/or internal customers
Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it
Approaches a problem by using a logical, systematic, sequential approach
Ensures that one's own and other's work and information are complete and accurate, and follows up with others to ensure that agreements and commitments have been fulfilled
Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required
Demonstrates an honest and forthright presence by taking responsibility for own mistakes and not blaming others, and by doing what he/she commits to doing
Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support
Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges
Minimum Qualifications:
Associate's Degree or 2 years of relevant experience
Knowledge of Microsoft Suite of software products
ITIL Knowledge
Knowledge of and ability to troubleshoot hardware and software systems
Ability to communicate and work with others effectively
What We Do:
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Vacation and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
#IND
Visit our for the latest employment opportunities.
© Global Data Consultants, PA USA
Reference: 201956475
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