Location:

Bedford Springs Resort

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Job Description:

The Guest Services Agent (Valet) is responsible for providing friendly and efficient service during the arrival and departure process for guests, including greetings, parking and retrieval of vehicles, delivery and storage of luggage and complete attention and assistance to all guests.

Responsibilities:

ESSENTIAL FUNCTIONS:

Warmly greeting all guests

Assisting guests with luggage

Completing parking forms to include physical vehicle inspection

Parking guest’s vehicles in a safe manner

Retrieval of vehicles in an urgent manner

In-room deliveries of amenities.

HOTEL SPECIFIC FUNCTIONS:

Delivery of newspapers and express check-out folios to guestrooms

Staging cars for departures

Keeping guest’s keys secure at all items

Ample knowledge of property layout, activities, outlets and hours of operation

MARGINAL FUNCTIONS:

Respond to any reasonable task as assigned by supervisor or manager

Assist in other departments as needed

Attend monthly departmental meetings

TOOLS/EQUIPMENT:

Radios and earpieces

Pens and paper; Luggage/valet tags; key cabinet and locks

Golf carts

Qualifications:

High School graduate or equivalent; Two years of college education preferred

must be 21 and over.

Must be able to work PM Shift.

Valid drivers’ license and clean driving record; ability to learn to drive manual vehicles

Experience in the hospitality industry preferred

Excellent oral and communication skills; excellent customer service skills

Willingness to work flexible schedule including mornings, nights, holidays and weekends; comfortable standing for long periods of time and handling all types of weather conditions