Night Auditor
Posted on Sep 19, 2024 by Hotel Theodore
Seattle, WA
Accountancy
Immediate Start
Annual Salary
Full-Time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Hotel Theodore opened as the Roosevelt Hotel in 1930, named after the 26th U.S. president, who’d visited Seattle in 1903. From its very beginnings, the building encapsulated Seattle’s pioneering spirit. Its architect, John Graham Sr., was one of the city’s most prominent: the firm he'd founded was behind iconic city structures like the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under his son’s leadership, the Space Needle. Graham’s designs account for the hotel’s distinctive, modernist Art Deco style. The 18-story building remained Seattle’s tallest hotel for decades, with 234 rooms and an ornately furnished lobby detailed in the French modern style. In contrast to the hotels that catered to residents (the norm at the time), the Roosevelt Hotel positioned itself as a traveler-oriented hotel.
Overview:
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Ensures that all room discrepancies are cleared
Maintains a neat and orderly control desk and area
Consistently presents a polished and professional role model image to guests, coworkers, and other departments
Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
Coordinates out of order rooms with housekeeping
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge at all times of:All hotel features/services, hours of operation
All room types, numbers, layout, decor, appointments and location
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Room availability status for any given day
Scheduled daily group activities
Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times
Meet with Supervisor to review daily assignments and priorities
Access all functions of computer system
Set up work station with necessary supplies
Promote positive guest relations to all individuals approaching the Front Desk
Process all guest check-ins
Confirm reservation in system and review all noted information
For guests without a reservation, sell a room type agreed upon
Register guest in the computer and generate a registration card
Verify registration card information with the guest
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
Advice guest of any messages, mail, faxes, received for them
Communicate services and amenities of the hotel to guests
Obtain proper identification for tax exempt guests and attach form to registration card
Direct Bell Person to escort guest and transport their luggage to the room
Maintain guest history files on all guests
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp)
File registration cards and vouchers in bucket by room number
Accommodate room changes
Document all guest requests, complaints or problems
Take record and relay messages accurately, completely and legibly
Offer detailed information on the voice mail system to callers and guests wishing to leave message
Accept and record wake-up call requests
Document and confirm reservations and
Block rooms in computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Match the bucket check to in-house guest ledger report; report discrepancies to Manager
Process all check-outs
Resolve any late charges
Present folio to guest and resolve any disputed charges
Settle guest accounts
Retrieve guest room key from guest
Solicit guest comments on their stay
Process express check-outs
Handle requests for late check-
Conduct group check-ins/outs
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
Adhere to all cashiering procedures:Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Make change for guests
Cash guests' personal checks/travelers checks
Post charges
Run closing reports
Count and secure bank
Complete designated cashier reports
Balance receipts and drop receipts
Document pertinent information in the log book
Assist PBX with switchboard duties
Assist with Reservations Handle all internal and guest called
Provide Concierge service
Assist in other Front Desk areas as assigned
Provide guest room tours
Legibly document maintenance needs on work orders and submit to Manager
Other job duties as assigned
Qualifications:
Preffered 1 year minimum of front desk hospitality experience.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Hotel Theodore opened as the Roosevelt Hotel in 1930, named after the 26th U.S. president, who’d visited Seattle in 1903. From its very beginnings, the building encapsulated Seattle’s pioneering spirit. Its architect, John Graham Sr., was one of the city’s most prominent: the firm he'd founded was behind iconic city structures like the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under his son’s leadership, the Space Needle. Graham’s designs account for the hotel’s distinctive, modernist Art Deco style. The 18-story building remained Seattle’s tallest hotel for decades, with 234 rooms and an ornately furnished lobby detailed in the French modern style. In contrast to the hotels that catered to residents (the norm at the time), the Roosevelt Hotel positioned itself as a traveler-oriented hotel.
Overview:
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Ensures that all room discrepancies are cleared
Maintains a neat and orderly control desk and area
Consistently presents a polished and professional role model image to guests, coworkers, and other departments
Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
Coordinates out of order rooms with housekeeping
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge at all times of:All hotel features/services, hours of operation
All room types, numbers, layout, decor, appointments and location
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Room availability status for any given day
Scheduled daily group activities
Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times
Meet with Supervisor to review daily assignments and priorities
Access all functions of computer system
Set up work station with necessary supplies
Promote positive guest relations to all individuals approaching the Front Desk
Process all guest check-ins
Confirm reservation in system and review all noted information
For guests without a reservation, sell a room type agreed upon
Register guest in the computer and generate a registration card
Verify registration card information with the guest
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
Advice guest of any messages, mail, faxes, received for them
Communicate services and amenities of the hotel to guests
Obtain proper identification for tax exempt guests and attach form to registration card
Direct Bell Person to escort guest and transport their luggage to the room
Maintain guest history files on all guests
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp)
File registration cards and vouchers in bucket by room number
Accommodate room changes
Document all guest requests, complaints or problems
Take record and relay messages accurately, completely and legibly
Offer detailed information on the voice mail system to callers and guests wishing to leave message
Accept and record wake-up call requests
Document and confirm reservations and
Block rooms in computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Match the bucket check to in-house guest ledger report; report discrepancies to Manager
Process all check-outs
Resolve any late charges
Present folio to guest and resolve any disputed charges
Settle guest accounts
Retrieve guest room key from guest
Solicit guest comments on their stay
Process express check-outs
Handle requests for late check-
Conduct group check-ins/outs
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
Adhere to all cashiering procedures:Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Make change for guests
Cash guests' personal checks/travelers checks
Post charges
Run closing reports
Count and secure bank
Complete designated cashier reports
Balance receipts and drop receipts
Document pertinent information in the log book
Assist PBX with switchboard duties
Assist with Reservations Handle all internal and guest called
Provide Concierge service
Assist in other Front Desk areas as assigned
Provide guest room tours
Legibly document maintenance needs on work orders and submit to Manager
Other job duties as assigned
Qualifications:
Preffered 1 year minimum of front desk hospitality experience.
Reference: 201959221
https://jobs.careeraddict.com/post/95449560
Night Auditor
Posted on Sep 19, 2024 by Hotel Theodore
Seattle, WA
Accountancy
Immediate Start
Annual Salary
Full-Time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Hotel Theodore opened as the Roosevelt Hotel in 1930, named after the 26th U.S. president, who’d visited Seattle in 1903. From its very beginnings, the building encapsulated Seattle’s pioneering spirit. Its architect, John Graham Sr., was one of the city’s most prominent: the firm he'd founded was behind iconic city structures like the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under his son’s leadership, the Space Needle. Graham’s designs account for the hotel’s distinctive, modernist Art Deco style. The 18-story building remained Seattle’s tallest hotel for decades, with 234 rooms and an ornately furnished lobby detailed in the French modern style. In contrast to the hotels that catered to residents (the norm at the time), the Roosevelt Hotel positioned itself as a traveler-oriented hotel.
Overview:
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Ensures that all room discrepancies are cleared
Maintains a neat and orderly control desk and area
Consistently presents a polished and professional role model image to guests, coworkers, and other departments
Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
Coordinates out of order rooms with housekeeping
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge at all times of:All hotel features/services, hours of operation
All room types, numbers, layout, decor, appointments and location
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Room availability status for any given day
Scheduled daily group activities
Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times
Meet with Supervisor to review daily assignments and priorities
Access all functions of computer system
Set up work station with necessary supplies
Promote positive guest relations to all individuals approaching the Front Desk
Process all guest check-ins
Confirm reservation in system and review all noted information
For guests without a reservation, sell a room type agreed upon
Register guest in the computer and generate a registration card
Verify registration card information with the guest
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
Advice guest of any messages, mail, faxes, received for them
Communicate services and amenities of the hotel to guests
Obtain proper identification for tax exempt guests and attach form to registration card
Direct Bell Person to escort guest and transport their luggage to the room
Maintain guest history files on all guests
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp)
File registration cards and vouchers in bucket by room number
Accommodate room changes
Document all guest requests, complaints or problems
Take record and relay messages accurately, completely and legibly
Offer detailed information on the voice mail system to callers and guests wishing to leave message
Accept and record wake-up call requests
Document and confirm reservations and
Block rooms in computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Match the bucket check to in-house guest ledger report; report discrepancies to Manager
Process all check-outs
Resolve any late charges
Present folio to guest and resolve any disputed charges
Settle guest accounts
Retrieve guest room key from guest
Solicit guest comments on their stay
Process express check-outs
Handle requests for late check-
Conduct group check-ins/outs
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
Adhere to all cashiering procedures:Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Make change for guests
Cash guests' personal checks/travelers checks
Post charges
Run closing reports
Count and secure bank
Complete designated cashier reports
Balance receipts and drop receipts
Document pertinent information in the log book
Assist PBX with switchboard duties
Assist with Reservations Handle all internal and guest called
Provide Concierge service
Assist in other Front Desk areas as assigned
Provide guest room tours
Legibly document maintenance needs on work orders and submit to Manager
Other job duties as assigned
Qualifications:
Preffered 1 year minimum of front desk hospitality experience.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Hotel Theodore opened as the Roosevelt Hotel in 1930, named after the 26th U.S. president, who’d visited Seattle in 1903. From its very beginnings, the building encapsulated Seattle’s pioneering spirit. Its architect, John Graham Sr., was one of the city’s most prominent: the firm he'd founded was behind iconic city structures like the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under his son’s leadership, the Space Needle. Graham’s designs account for the hotel’s distinctive, modernist Art Deco style. The 18-story building remained Seattle’s tallest hotel for decades, with 234 rooms and an ornately furnished lobby detailed in the French modern style. In contrast to the hotels that catered to residents (the norm at the time), the Roosevelt Hotel positioned itself as a traveler-oriented hotel.
Overview:
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Ensures that all room discrepancies are cleared
Maintains a neat and orderly control desk and area
Consistently presents a polished and professional role model image to guests, coworkers, and other departments
Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
Coordinates out of order rooms with housekeeping
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge at all times of:All hotel features/services, hours of operation
All room types, numbers, layout, decor, appointments and location
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Room availability status for any given day
Scheduled daily group activities
Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times
Meet with Supervisor to review daily assignments and priorities
Access all functions of computer system
Set up work station with necessary supplies
Promote positive guest relations to all individuals approaching the Front Desk
Process all guest check-ins
Confirm reservation in system and review all noted information
For guests without a reservation, sell a room type agreed upon
Register guest in the computer and generate a registration card
Verify registration card information with the guest
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
Advice guest of any messages, mail, faxes, received for them
Communicate services and amenities of the hotel to guests
Obtain proper identification for tax exempt guests and attach form to registration card
Direct Bell Person to escort guest and transport their luggage to the room
Maintain guest history files on all guests
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp)
File registration cards and vouchers in bucket by room number
Accommodate room changes
Document all guest requests, complaints or problems
Take record and relay messages accurately, completely and legibly
Offer detailed information on the voice mail system to callers and guests wishing to leave message
Accept and record wake-up call requests
Document and confirm reservations and
Block rooms in computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Match the bucket check to in-house guest ledger report; report discrepancies to Manager
Process all check-outs
Resolve any late charges
Present folio to guest and resolve any disputed charges
Settle guest accounts
Retrieve guest room key from guest
Solicit guest comments on their stay
Process express check-outs
Handle requests for late check-
Conduct group check-ins/outs
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
Adhere to all cashiering procedures:Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Make change for guests
Cash guests' personal checks/travelers checks
Post charges
Run closing reports
Count and secure bank
Complete designated cashier reports
Balance receipts and drop receipts
Document pertinent information in the log book
Assist PBX with switchboard duties
Assist with Reservations Handle all internal and guest called
Provide Concierge service
Assist in other Front Desk areas as assigned
Provide guest room tours
Legibly document maintenance needs on work orders and submit to Manager
Other job duties as assigned
Qualifications:
Preffered 1 year minimum of front desk hospitality experience.
Reference: 201959221
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