Senior Complaints Officer

Westminster

£21 per hour (umbrella)

Full Time Contract (3 Months)

Novax Recruitment is actively seeking a ICT Support Officer in Sefton. This is a contract with a scope for extension working full time hours.

The job:

Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries
Manage and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained
Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database.
Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the Councils requirements.The candidate:

Experience of investigating complex complaint investigations within housing
Ability to reach a balanced outcome when you do not have enough evidence to support/disprove the complaint
Ability to write a technical response in lay terms to ensure it is understoodPlease submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)