Mortgage Administrator /Case Administrator - Maidstone, Kent

Starting salary £24,000pa, plus excellent staff benefits, with a great team culture!

Working hours are Monday - Friday 8.30am - 5.30pm, with 1 x day per week work from home

Do you want to work in a busy, varied Admin role, within a friendly supportive team where you have the genuine opportunity to progress?

Do you have excellent written & verbal communication skills?

Is your background from estate agency, insurance, mortgages, pensions or similar?

We are supporting a leading specialist in Buy-to-Let Mortgages with the hire of a Pre-Offer Case Manager. This position would suit a candidate with strong office administration experience, who is keen to work in the mortgage sector and have the opportunity to develop and progress within their role.

The pre-offer team are responsible for processing mortgage applications submitted by intermediaries, from the point of application to the point of formal offer.

This position requires accuracy, great attention to detail, strong written and verbal communication skills, the ability to multitask and you'll need to enjoy working in a fast-paced environment! Due to time critical projects you will need to be adaptable to ever changing priorities, working as part of a team and on your own to achieve great results.

This role is not for you if you prefer to work on and complete one task at a time or if you thrive in an environment where there is little change to the routine! If you enjoy a role where no two days will be the same then this cold be for you :-)

People Related Tasks:

* Build and maintain effective relationships with all new and existing clients.
* Act as the first point of contact with any queries on all mortgage applications, from pre-offer stage to
offer.
* Ensure timely, accurate and appropriate responses to telephone calls / enquiries
and any other correspondence from Mortgage brokers.
* Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and
seeking to resolve any queries that arise.
* Liaise with the Line Manager, escalating any specific problems for discussion and resolution.
* Liaise with the underwriting team, ensuring that application requirements and conditions are
complied with and updated.

Daily Operations:

* Works within prescribed procedures, practices and agreed SLAs.
* Inputs, updates and maintains data onto the system accurately reflecting the current stage of
each case.
* Dealing with any processing queries or documentation relating to each application.
* Manage the diary system to monitor applications and deal with any relevant tasks.
* Obtaining updates on the mortgage applications to ensure that they are progressing smoothly
from application to offer.
* Dealing with phone calls both incoming and outgoing.
* Actioning emails that are received.

Company benefits include:

Pension (with the employer contributing 4% of eligible salary)
Death in Service (3 x annual salary)
Health cover (with the option to add spouses, partners and children)
Annual salary increase potential
Annual bonus (discretionary)
Half price membership to David Lloyd Health Club
Work from home 1 day per week (discretionary)
Annual team building summer event
Black Tie Winter Party event

For more information or an informal chat about the role, please contact either Carla or Jaime at TeamJobs, or apply today to be considered