This is a standalone role in our shipping and logistics operations. The primary responsibility is managing the end-to-end coordination of all shipments, ensuring goods are moved efficiently and on time. This includes working directly with suppliers, customers, and internal teams to arrange shipments, manage schedules, track deliveries, and handle any issues that may arise during transit.

Customer service and responsiveness are key, as we differentiate ourselves by providing seamless, reliable service that anticipates our clients’ needs.

Responsibilities

In addition to handling the day-to-day logistics, you will be responsible for:

* Shipment Coordination: Plan and coordinate the shipment of goods, ensuring on-time and cost-effective delivery.

* Tracking and Monitoring: Track shipments and update clients and internal teams on the status, addressing any delays or issues.

* Vendor and Supplier Communication: Liaise with suppliers, carriers, and freight forwarders to arrange transportation and negotiate rates.

* Documentation and Compliance: Prepare and manage shipping documents, ensuring compliance with customs and international regulations.

* Inventory Management: Monitor stock levels and coordinate with the stores person/warehouse team to ensure timely dispatch of goods.

* Problem Resolution: Troubleshoot and resolve any issues related to shipping delays, damaged goods, or discrepancies in orders.

* Cost Management: Analyse shipping costs and find ways to reduce expenses while maintaining efficiency.

* Client Communication: Maintain regular communication with clients, providing updates, addressing concerns, and ensuring customer satisfaction.

* Reporting: Prepare and present regular management reports on logistics operations, including shipment status and cost analysis.

* Logistics Software Use: Utilise logistics software to plan shipments, track orders, and generate reports.

* Continuous Improvement: Identify opportunities to streamline logistics operations and improve the overall supply chain process.

Skills & Experience Required

* Strong organisational skills

* High level of attention to detail

* Ability to work independently is crucial, as you will be the key point of contact for all logistics matters.

* Familiarity with logistics software and international shipping regulations is required

* Able to work in a fast-paced Environment

* Excellent verbal and written communications skills

* Organised

* Computer literate with Microsoft packages and previous experience of using a CRM system.

Benefits

* Base salary of £25,000 - £30,000 depending on experience

* Early Friday finish every week

* Free parking

* Monday to Thursday – 08:30 – 17:00 & Friday – 08:30 – 15:00

* Holidays – 25 days + Bank Holidays

* Company pension scheme