Market 36 Recruitment are currently recruiting for a Service Controller for our client based in Farham on a full time permanent basis.

The successful candidate will be Responsible for co-ordinating service engineers from the allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer’s timesheets and invoicing all completed retail repairs.

Roles & Responsibilities:

· Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.

· Input Timesheets on a daily basis.

· Chase the customer for order numbers on all work that is not covered by warranty.

· Keep constant communication with the customer to give them updates on all live breakdowns.

· Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety.

· Create estimates when additional work is found and send to the customer within 24 hrs.

· Send over final costings for all retail work.

· Invoice all retail work that has been completed.

· Resolve all customer invoice queries.

· Answer incoming calls into the office and log breakdowns.

Experience, Knowledge & Qualifications:

· Effective team player, aware of the value and importance of working well and closely with colleagues.

· Awareness of team workloads.

· Ability to prioritise and focus on answering incoming calls quickly and effectively.

· Time management skills.

· Ability to work under pressure.

· A good understanding of customer service procedures, policies and best practice.

· A ‘can do’ attitude and willingness to try out new ideas.

· A willingness to help both internal and external customers.

Working hours are Monday – Friday 42.5 hours weekly.

In return our client offers a salary of £28,000 - £30,000 per annum.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Work Location: In person