Team Supervisor

Elogs

Location: St Ives, Office based

Salary: £26,220 per annum + Benefits

About Us

Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.

Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.

About the role

To deliver high level customer service to end users through efficient and effective management of jobs, quotes and queries that come into the Service Desk via phone email and system updates. Supporting the Team Manager in the delivery of high-quality service and efficient operation of the team.

Key Duties:

Supporting the team with queries
Logging jobs and quotes onto the Elogs System
Chasing updates and actions on works
Actioning system alarms in accordance with correct process
Dealing with and responding to both telephone and email queries
Ensuring the system is updated with clear concise notes.
Monitor KPI’s and SLAs allocate staff as required on a day-to-day basis.
Working with colleagues to ensure cover & collaborative working across the Service Desk
Escalating complaints and issues to the Team Manager
Providing holiday and absence cover for Team Manager
Achieving workload targets
What you will need:

Essential

Excellent communicator
Minimum 2years’ experience in a customer service environment
Supervisory experience
Articulate & Personable
Desired

Positive and approachable demeanour
Team Player
Why join us?

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

Benefits:

25 days annual leave plus bank holidays
Contributory pension scheme
Voluntary private medical
Simply health care plan
My Wellbeing Portal
Gym and retail discounts
Cycle to work scheme
Quarterly charity days
Religious holiday swap
Employee assistance programme
Life learning – online learning materials
Support with professional membership costs

INDHS