I am currently working with a client who work on Heat Pumps and Air Conditioning Systems who are looking for Service Manager for their Reading Branch.

Position: Service Manager

Core Purpose: Lead the service office, managing service turnover, maintenance portfolio, service engineers, and support staff.

Key Responsibilities:

Team Management:

Oversee daily operations of service engineers and support staff.
Address team welfare, resolve problems, and provide training.
Manage resource gaps and ensure high standards of work.
Conduct yearly appraisals, supporting career development.
Approve holiday and sickness requests, liaising with HR.
Client Requests:

Handle client requests, new inquiries, RFIs, quotations, and complaints.
Provide quotations for repairs and resolve client issues in a timely manner.
Maintain ongoing communication with clients.
Revenue & Maintenance Contracts:

Achieve revenue budget and maintain a 25% margin.
Grow the maintenance contract base by 10% annually.
Ensure timely and accurate renewal of maintenance contracts.
Health & Safety:

Ensure all work complies with health and safety protocols.
Promote documented risk assessments and report accidents.
Ensure engineers have the necessary equipment and tools.
Housekeeping & Fleet Management:

Maintain good housekeeping in the office, workshop, and warehouse.
Oversee depot engineer fleet vehicles and report any incidents.
Conduct regular checks and meetings to ensure standards are met.
Meetings & Training:

Run toolbox talk meetings with service engineers.
Arrange and authorize training courses for engineers.
Attend quarterly service management meetings.
Additional Duties:

Perform all other tasks within the scope of the role.
Qualifications & Experience:

Proven experience in the Refrigeration and Air Conditioning industry.
Technical knowledge of air conditioning and chiller systems.
Leadership and management experience.
Strong communication, organizational, and multitasking skills.
Commercial awareness and contract tendering experience.
IT proficiency.
Key Competencies:

Results-driven, strong team player.
Customer-focused with strong problem-solving skills.
Leadership and employee engagement abilities.
Strong time management and adaptability to change.
Relationship building and influencing skills