Our client in the Rochdale area are looking for a Sales Administrator to join their team.

Key Responsibilities - Senior Retail Trading Manager

Key Support to all our retail managers
Administrative support for the external sales team, allowing account managers in the field to spend more time with customers.
Working closely with internal teams (Accounts, Warehouse and Transport) to improve and speed up processes relating to orders (Invoice, pro forma, deliveries and stock queries)
Ensuring that credit notes / new account forms / orders are completed by the relevant internal departments.
The accurate processing, managing, monitoring of sales orders.
Monitoring order status end to end until order process is completed.
Keeping track of back orders and updating as instructed.
Handling complaints, answering questions from customers (by telephone or email) in order to support customer relationships and improve the customer experience.
Providing product and pricing information to customers.
With support from relevant account managers, follow up on complaints with the aim of resolving them / supporting their resolution.
Ad hoc administration support as requested and trained to provide. What we need from you?

Minimum 3 years experience in a similar environment
Strong Administration and Organisational Skills
Positive mindset and attitude.
Resilience and determination to see the task through to completion
Good communication skills - verbal & written - and confident phone manner.
Data input accuracy / numerical understanding
Knowledge of Microsoft sales systems - eg Business Central - a major benefit.
Excellent all round IT skills
Ability to build strong working relationships and participate in teamwork environment
IT literate, including all Microsoft applications
Knowledge of FMCG brands / channels / businesses a major benefitMajor Recruitment acts as an employment agency for permanent recruitment & employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, privacy policy and disclaimers which can be found at Major Recruitment website

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