Service Technician
Posted on Sep 19, 2024 by CV-Library
Town, Greater London, United Kingdom
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Ferno has an opportunity for a Service Technician to join our friendly team based within a 30-mile radius of Enfield. Joining us on a full time, permanent basis, you will receive a competitive salary, dependent upon experience, plus excellent benefits.
This role is ideal for a mechanical technician who can repair equipment, vehicles, or machines. It would also be an advantage if you have electrical fault-finding experience. Training will be provided with ongoing support.
Established 50 years ago, Ferno UK are a world-leading manufacturer of emergency medical solutions for the Emergency Medical Services including Ambulance, Fire & Rescue Services, Police, Hospitals, and other major industries throughout the UK.
About the Service Technician role:
To provide routine and ad-hoc servicing and repair of mechanical products and carry out checks and replacements of electrical components, ensuring safety standards are maintained
Key Result Areas:
Service and Repair Work
Travel to customers to repair and service Ferno and other manufacturers’ products
Carry out checks and replacements of electrical components, in line with qualification requirements
Ensure tools and spare parts are kept safely and securely at all times
Ensure adequate supply of basic spare parts is maintained on the Service van
Work safely, ensuring Health and Safety and COSHH regulations are adhered to
Advise customers where a product cannot be successfully repaired to a safe standard
Undertake customer training to enable them to quality to service products internally
Carry out service and repair in accordance with manufacturer recommendations
Ensure that Head of Service / Sales & Marketing Manager authorises all customers’ requests for work
Contact Head of Service / Sales & Marketing Manager daily
Administration
Keep a detailed log of work for each job completed
Maintain a log of travelling time and distance
Complete expenses reports on a weekly basis
Complete a service report after each job completed
Keep an accurate record of van stock at all times
Report any accidents in the vans and ensure approval is gained for any repair work required
Report any customer complaints or quality issues encountered to Head of Service immediately on becoming aware of them, whether minor or significant
Service Development
Follow journey planning as directed by Head of Service, using initiative to suggest improvements
Work with the Head of Service to identify opportunities for enhancing the service provided
Support Head of Service with effective diary management, ensuring effective communication about progress on jobs and ad-hoc callouts
Undertake other duties, such as audits and site surveys
Any other duties as required by the business
PERSON SPECIFICATION
Ability to work away from home where required to cover other areas of the UK
Experience of repairing and servicing mechanical products
Experience of using practical and mechanical skills
Ability to read and interpret blown view drawings
Demonstrate the ability to identify improvements to processes and services
Demonstrate a positive and professional approach to customers and colleagues at all times
Excellent organisational and time management skills, including ability to work to tight deadlines and to act on own initiative
Excellent interpersonal and communication skills, demonstrating professionalism and ability to engage and build relationships with a wide range of people, including customers and colleagues
Excellent attention to detail
Experience of dealing with customer queries and issues
Experience of provdi9ing excellent customers and colleagues
If you feel you are the right candidate for the role as our Service Technician, then please click ‘apply’ now
This role is ideal for a mechanical technician who can repair equipment, vehicles, or machines. It would also be an advantage if you have electrical fault-finding experience. Training will be provided with ongoing support.
Established 50 years ago, Ferno UK are a world-leading manufacturer of emergency medical solutions for the Emergency Medical Services including Ambulance, Fire & Rescue Services, Police, Hospitals, and other major industries throughout the UK.
About the Service Technician role:
To provide routine and ad-hoc servicing and repair of mechanical products and carry out checks and replacements of electrical components, ensuring safety standards are maintained
Key Result Areas:
Service and Repair Work
Travel to customers to repair and service Ferno and other manufacturers’ products
Carry out checks and replacements of electrical components, in line with qualification requirements
Ensure tools and spare parts are kept safely and securely at all times
Ensure adequate supply of basic spare parts is maintained on the Service van
Work safely, ensuring Health and Safety and COSHH regulations are adhered to
Advise customers where a product cannot be successfully repaired to a safe standard
Undertake customer training to enable them to quality to service products internally
Carry out service and repair in accordance with manufacturer recommendations
Ensure that Head of Service / Sales & Marketing Manager authorises all customers’ requests for work
Contact Head of Service / Sales & Marketing Manager daily
Administration
Keep a detailed log of work for each job completed
Maintain a log of travelling time and distance
Complete expenses reports on a weekly basis
Complete a service report after each job completed
Keep an accurate record of van stock at all times
Report any accidents in the vans and ensure approval is gained for any repair work required
Report any customer complaints or quality issues encountered to Head of Service immediately on becoming aware of them, whether minor or significant
Service Development
Follow journey planning as directed by Head of Service, using initiative to suggest improvements
Work with the Head of Service to identify opportunities for enhancing the service provided
Support Head of Service with effective diary management, ensuring effective communication about progress on jobs and ad-hoc callouts
Undertake other duties, such as audits and site surveys
Any other duties as required by the business
PERSON SPECIFICATION
Ability to work away from home where required to cover other areas of the UK
Experience of repairing and servicing mechanical products
Experience of using practical and mechanical skills
Ability to read and interpret blown view drawings
Demonstrate the ability to identify improvements to processes and services
Demonstrate a positive and professional approach to customers and colleagues at all times
Excellent organisational and time management skills, including ability to work to tight deadlines and to act on own initiative
Excellent interpersonal and communication skills, demonstrating professionalism and ability to engage and build relationships with a wide range of people, including customers and colleagues
Excellent attention to detail
Experience of dealing with customer queries and issues
Experience of provdi9ing excellent customers and colleagues
If you feel you are the right candidate for the role as our Service Technician, then please click ‘apply’ now
Reference: 222352267
https://jobs.careeraddict.com/post/95442535
Service Technician
Posted on Sep 19, 2024 by CV-Library
Town, Greater London, United Kingdom
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Ferno has an opportunity for a Service Technician to join our friendly team based within a 30-mile radius of Enfield. Joining us on a full time, permanent basis, you will receive a competitive salary, dependent upon experience, plus excellent benefits.
This role is ideal for a mechanical technician who can repair equipment, vehicles, or machines. It would also be an advantage if you have electrical fault-finding experience. Training will be provided with ongoing support.
Established 50 years ago, Ferno UK are a world-leading manufacturer of emergency medical solutions for the Emergency Medical Services including Ambulance, Fire & Rescue Services, Police, Hospitals, and other major industries throughout the UK.
About the Service Technician role:
To provide routine and ad-hoc servicing and repair of mechanical products and carry out checks and replacements of electrical components, ensuring safety standards are maintained
Key Result Areas:
Service and Repair Work
Travel to customers to repair and service Ferno and other manufacturers’ products
Carry out checks and replacements of electrical components, in line with qualification requirements
Ensure tools and spare parts are kept safely and securely at all times
Ensure adequate supply of basic spare parts is maintained on the Service van
Work safely, ensuring Health and Safety and COSHH regulations are adhered to
Advise customers where a product cannot be successfully repaired to a safe standard
Undertake customer training to enable them to quality to service products internally
Carry out service and repair in accordance with manufacturer recommendations
Ensure that Head of Service / Sales & Marketing Manager authorises all customers’ requests for work
Contact Head of Service / Sales & Marketing Manager daily
Administration
Keep a detailed log of work for each job completed
Maintain a log of travelling time and distance
Complete expenses reports on a weekly basis
Complete a service report after each job completed
Keep an accurate record of van stock at all times
Report any accidents in the vans and ensure approval is gained for any repair work required
Report any customer complaints or quality issues encountered to Head of Service immediately on becoming aware of them, whether minor or significant
Service Development
Follow journey planning as directed by Head of Service, using initiative to suggest improvements
Work with the Head of Service to identify opportunities for enhancing the service provided
Support Head of Service with effective diary management, ensuring effective communication about progress on jobs and ad-hoc callouts
Undertake other duties, such as audits and site surveys
Any other duties as required by the business
PERSON SPECIFICATION
Ability to work away from home where required to cover other areas of the UK
Experience of repairing and servicing mechanical products
Experience of using practical and mechanical skills
Ability to read and interpret blown view drawings
Demonstrate the ability to identify improvements to processes and services
Demonstrate a positive and professional approach to customers and colleagues at all times
Excellent organisational and time management skills, including ability to work to tight deadlines and to act on own initiative
Excellent interpersonal and communication skills, demonstrating professionalism and ability to engage and build relationships with a wide range of people, including customers and colleagues
Excellent attention to detail
Experience of dealing with customer queries and issues
Experience of provdi9ing excellent customers and colleagues
If you feel you are the right candidate for the role as our Service Technician, then please click ‘apply’ now
This role is ideal for a mechanical technician who can repair equipment, vehicles, or machines. It would also be an advantage if you have electrical fault-finding experience. Training will be provided with ongoing support.
Established 50 years ago, Ferno UK are a world-leading manufacturer of emergency medical solutions for the Emergency Medical Services including Ambulance, Fire & Rescue Services, Police, Hospitals, and other major industries throughout the UK.
About the Service Technician role:
To provide routine and ad-hoc servicing and repair of mechanical products and carry out checks and replacements of electrical components, ensuring safety standards are maintained
Key Result Areas:
Service and Repair Work
Travel to customers to repair and service Ferno and other manufacturers’ products
Carry out checks and replacements of electrical components, in line with qualification requirements
Ensure tools and spare parts are kept safely and securely at all times
Ensure adequate supply of basic spare parts is maintained on the Service van
Work safely, ensuring Health and Safety and COSHH regulations are adhered to
Advise customers where a product cannot be successfully repaired to a safe standard
Undertake customer training to enable them to quality to service products internally
Carry out service and repair in accordance with manufacturer recommendations
Ensure that Head of Service / Sales & Marketing Manager authorises all customers’ requests for work
Contact Head of Service / Sales & Marketing Manager daily
Administration
Keep a detailed log of work for each job completed
Maintain a log of travelling time and distance
Complete expenses reports on a weekly basis
Complete a service report after each job completed
Keep an accurate record of van stock at all times
Report any accidents in the vans and ensure approval is gained for any repair work required
Report any customer complaints or quality issues encountered to Head of Service immediately on becoming aware of them, whether minor or significant
Service Development
Follow journey planning as directed by Head of Service, using initiative to suggest improvements
Work with the Head of Service to identify opportunities for enhancing the service provided
Support Head of Service with effective diary management, ensuring effective communication about progress on jobs and ad-hoc callouts
Undertake other duties, such as audits and site surveys
Any other duties as required by the business
PERSON SPECIFICATION
Ability to work away from home where required to cover other areas of the UK
Experience of repairing and servicing mechanical products
Experience of using practical and mechanical skills
Ability to read and interpret blown view drawings
Demonstrate the ability to identify improvements to processes and services
Demonstrate a positive and professional approach to customers and colleagues at all times
Excellent organisational and time management skills, including ability to work to tight deadlines and to act on own initiative
Excellent interpersonal and communication skills, demonstrating professionalism and ability to engage and build relationships with a wide range of people, including customers and colleagues
Excellent attention to detail
Experience of dealing with customer queries and issues
Experience of provdi9ing excellent customers and colleagues
If you feel you are the right candidate for the role as our Service Technician, then please click ‘apply’ now
Reference: 222352267
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