Offer Setup Assistant

9 Months

London - Hybrid

£200 - £225p/d PAYE

Role Brief:

We're looking for colleagues from Retail to join the team to help support this growth with highly reputable brand with retail industry. We have the opportunity to join the team on a 9 month secondment, with the potential opportunity for a permanent role. This career broadening opportunity will give colleagues the opportunity to learn more about Digital & Data, and Marketing.

• Creating and maintaining promotions in the various systems across all marketing campaigns
• Including setup and maintenance on OMP platform, Beanstore (for Retail), WCS (for online) and Ecrebo
• Liaising with other business units to ensure the information we are working with is up to date and relevant - to avoid issues where offers go live with outdated/incorrect product lists
• Thorough testing of promotions before they go live to ensure accurate setup against business request
• Managing and investigating queries related to promotion set-up
• Providing advice and resolving queries from Business Units and stores
• Looking after the relevant Yammer pages to answer queries and identify issues from store staff or other colleagues
• Liaising with Operational team to ensure that store and customer care colleagues are aware of any major changes to ensure they can deal with queries appropriately
• Participate in working groups to improve offer set up, working closely with data and technical teams to design and test new ideas and deliver to the customer at pace
• Demonstrate strong organisational skills to ensure that workload can be managed in balance with operational requirements and changing priorities
• Exploiting new systems and processes to improve efficiency
• To be flexible in the role to meet needs of the team
• Own and drive your own training and development plan

Technical Skills

• Excellent communication skills, effective at all levels, and communicates using a customer and commercial focus
• High organised
• Strong attention to detail
• Ability to work with reactionary trading changes; subsequently prioritising workload
• Develop relationships with appropriate areas across the business
• Adapts to changing priorities positively
• Acts with pace to deliver high standards on time
• Excellent English language written skills

Systems Skills

• Basic to Intermediate Microsoft Office skills with intermediate excel skills and ability to learn other M&S systems quickly
• Knowledge of the M&S Till System would be an advantage