ICT Support Officer

Contract until 30/01/2025

Based in Bootle, Merseyside - 5 Days a week onsite

£20.19 PH (37 hours a week Monday to Friday) Inside IR35, VIA Umbrella

Support the delivery of effective ICT Services, working in partnership with both Services and the Managed ICT Service Provider

MAIN DUTIES:

• Support the Service Delivery Lead to effectively manage the delivery of the operational ICT Service, to ensure that this delivers key Outcomes and offers value for money

• Review, interpret and validate ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider

• Monitor any ICT incidents and ensure effective communication of risks and issues to all stakeholders

• Support the delivery of the ICT Communications plan, including the coordination of ICT operational groups and drop in sessions as required.

• Act as an escalation point for departments in relation to operational ICT matters

• Be accountable for the delivery of the corporate printing contract

• Act as the key contact for the Local Authority for the corporate printing solution including dealing with operational issues, accommodation moves and reallocations.

• Coordinate responses with the Managed Service Provider to Freedom of Information Requests as required

• Support and monitor user licences to ensure value for money for the authority.

• Work in partnership with the managed service provider to manage ICT assets including the registration for supplier warranties as required.

EXPERIENCE

• Experience of ICT related projects or ICT support

• Experience of working with ICT Service Providers

• Experience of building effective working relationships

• Good experience of monitoring contract performance and KPI's

• Previous experience of working in a local government environment

SKILLS/KNOWLEDGE/APTITUDES

• Working knowledge of how ICT and Digital Solutions can support the reform of service delivery

• Good knowledge of ICT technologies

• Excellent communication skills both verbal and written

• Excellent customer service skills

• Relevant knowledge of legislation including the Freedom of Information Act (2000) and General Data Protection Regulations (2018)

• Knowledge of Local Authority culture, procedures and systems

• Knowledge Information security governance requirements

Due to high demand we are only able to respond to applications that meet the required criteria