Tenancy Sustainment Team Lead

Peterborough / Remote

£40,583 (in probation) rising to £42,719 plus car allowance

Full Time position

Monday – Friday 9.00am – 5.00pm

We have a fantastic opportunity to join our Resident Support Team in supported housing as one of two Team Leaders. You will directly manage our tenancy sustainment advisers, delivering targeted outcome driven tenancy and welfare related support to promote tenancy sustainment and resident welfare.

Key Responsibilities

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Directly line manage the tenancy support team in accordance with organisational policies and procedures – including sickness absence/productivity and retention - in order to provide efficient and effective delivery of outcomes and results.

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Directly manage the delivery of targeted tenancy-related support via the tenancy sustainment model with a primary focus on key risks for tenancy failure and health and safety risks, ensure a seamless transition between support and enforcement services where applicable to enable timely and effective management of the tenancy.

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Directly manage resettlement support to new tenants with a focus on tenants who have experienced homelessness, and tenants aged 18-25.

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Have accountability for resident support and welfare initiatives ensuring delivery is targeted and in line with wider organisational priorities that underpin tenancy sustainment.

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Ensure that tenancy sustainment activity links into annual tenancy visits, ensuring an annual visit is completed to all households open to the service and visits drive referrals and interventions with vulnerable households.

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Manage a small caseload to support the overall objectives of the team and retain front-line practitioner experience.

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Directly manage a team, adopting clear and current safeguarding processes and methods of problem solving to engage our most hard to reach tenants to address key risks to their tenancy, producing positive outcomes.

Knowledge & Experience

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An in depth understanding of housing management, managing tenancies and how this relates to targeted support.

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Ability to and evidence of using assessment tools to analyse individual need and risk with a view of developing a subsequent plan to support an individual and mitigate identified risk.

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Experience of working within social housing.

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A demonstrable and in depth knowledge and understanding of adult safeguarding processes and integrated processes, including services for adults with mental ill health

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Experience of effectively delegating tasks/cases to others in an office/support environment.

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Demonstrate an understanding of and commitment to the cultural change required in delivering excellent customer service.

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Demonstrable experience in the effective management of people and delivery of effective performance management in line with organisational objectives.

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Experience of providing effective case supervision.

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An in-depth knowledge and experience of property health and safety risks that impact on tenancy management and means to mitigate these.

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Experience of triaging and prioritising referrals in to a support service and clearly understanding outcomes required to achieve results.

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Demonstrable knowledge of using ICT applications including Microsoft Word, Excel, PowerPoint and Outlook.

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Experience and understanding of working with partnership agencies to achieve mutually beneficial aims.

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Ability to deliver effective customer care and experience in delivering a high quality, customer focused front line service.

Skills

- Ability to use initiative and judgement and demonstrate effective organisational skills.

- Well-developed verbal and written communication skills in order to ensure effective engagement with a wide range of partner organisations, including as part of a virtual team to achieve agreed targets.

- Ability to work as a team member under own initiative to plan and manage a complex workload with competing demands.

- Ability to relate corporate objectives to demanding but achievable team and individual targets.

- Ability to lead and motivate others, monitoring employee performance and identifying and prioritising individual and team workloads.

- Ability and experience of facilitating change to support and organisation’s continual improvement.

- Ability to monitor performance in line with agreed targets and performance indicators and take appropriate and swift remedial action where performance is below the agreed standard.

- Ability to create, sustain and develop effective working relationships within the business.

- Ability to respond positively within a performance focussed environment.

- Ability to compile meaningful reports and identify trends in data for a variety of audiences to demonstrate the outputs and outcomes of a service which enable analysis, to inform service improvement.

- Ability to meet deadlines and respond positively to changing service requirements.

Qualifications

- An excellent general standard of education, including excellent literacy skills.

- A housing or management related qualification such as CIH, degree or post-graduate certificate/ MSc

Enhanced DBS

Full UK driving licence and access to a suitably insured vehicle for business use