My client is currently recruiting for a Quality Administrator to join their team based in Uxbridge. Having been operating for over 30 years, they understand real organisational needs. This role is full time, and permanent and you will be working alongside a team of 3 quality administrators.

The purpose of the role:

To deal with client complaints and non-conformances and carry out activities to improve the organisations compliance with internal and external quality standards and legal requirements.

Reporting to the Quality Manager this role is responsible for the management of relationships with clients.

Areas of Responsibility:

• Recording all Client and Supplier NC’s

• Updating the departments secondary measures

• To investigate and resolve complaints relating to non-conforming product & services.

• To investigate and resolve non-conformances (NC’s) raised by the Inspection Department

• To liaise with customers and with suppliers about NC’s to rectify paperwork discrepancies / omissions

Quality compliance

• To conduct internal quality audits in line with the schedule plan.

• To update and maintain the Q-Pulse Corrective Action register to allow the identification of training needs and Preventative Action.

• To update and maintain the Q-Pulse Approved Supplier Register and Supplier On Trial Register through carrying out supplier audits on a remote basis.

• To update and maintain the Q-Pulse Equipment Register and to order warehouse supplies, new equipment, gauges and miscellaneous items as required.

• To support preparation for the BS/ISO annual audit.

• To liaise with purchasing and sales/sales support (e.g. if product is not in line with specification) and recommend where it may be advisable to source another supplier.

• To update quality procedures in line with business or process changes.

• To audit Q-rack monthly & to conduct a shelf life check.

• To conduct Contract review daily.

System administration

• To carry out general administrative duties in support of the Quality function (e.g. scan customer drawings, supplier certificates and standards and maintain the Standards list).

• To undertake any other duties as may be reasonably required.

To be considered for this role, you must possess:

• The ability to communicate effectively with colleagues, participants and external stakeholders.

• Strong computer literacy & proficient in Microsoft Office, particularly Outlook, Word and Excel

• Excellent attention to detail and organisational/planning skills.

• Experience of working with Quality management systems (QMS) such as ISO 9001/AS9102