1st Line Support
1st Line Support
Remote - travel to clients sites when required
Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career.
Key Responsibilities
Provide end user support via remote technologies and telephone support
Flexibility to attend customer sites to provide on-site support as required
Technical support for all endpoints - desktops; laptops and mobile devices.
Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary
Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible.
Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure,
Create and maintain support documentation and knowledgebase articles
Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times
Work with internal and external resources to facilitate the prompt resolution of issues
Ensure SLAs and OLA's are proactively managed and attained
Qualifications and experience
Full driving license (and own vehicle) is essential. Willingness to travel
A good level of understanding of Microsoft Cloud services and what they are and what services they provide.
Comptia or any Microsoft Qualifications will be an advantage
1st Line Support
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Reference: 2825603629
1st Line Support
Posted on Sep 19, 2024 by Proactive Appointments
1st Line Support
Remote - travel to clients sites when required
Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career.
Key Responsibilities
Provide end user support via remote technologies and telephone support
Flexibility to attend customer sites to provide on-site support as required
Technical support for all endpoints - desktops; laptops and mobile devices.
Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary
Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible.
Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure,
Create and maintain support documentation and knowledgebase articles
Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times
Work with internal and external resources to facilitate the prompt resolution of issues
Ensure SLAs and OLA's are proactively managed and attained
Qualifications and experience
Full driving license (and own vehicle) is essential. Willingness to travel
A good level of understanding of Microsoft Cloud services and what they are and what services they provide.
Comptia or any Microsoft Qualifications will be an advantage
1st Line Support
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Reference: 2825603629
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