Job Description

Job Description:

Sharpcontra is seeking a dedicated and enthusiastic Customer Service Representative to join our growing team. The ideal candidate will provide excellent customer support, address inquiries, and assist in resolving any issues efficiently. This role is key in ensuring customer satisfaction and retention while maintaining the company’s standards of excellence.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

Maintain customer records by updating account information.

Assist customers with product orders, returns, and troubleshooting.

Collaborate with other departments to improve overall customer service and satisfaction.

Follow company communication procedures and guidelines.