Job Description

You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

What You Will Be Doing:

Greet guests upon arrival with a warm and sincere welcome

Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards

Issue keys while ensuring utmost safety and confidentiality

Maintain and protect guest privacy and discretion

Settle guest accounts  while ensuring all services standards are followed

Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies

Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way

Drive revenue through room upsells and cross-promotion of other hotel outlets

Builds strong rapport with support departments

Create reservations for guests who are at the desk or who call in after hours

Consistently offers professional, engaging and friendly service

Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate

Other duties as assigned