Job Description

Under general direction, supervises, assigns, reviews and participates in the work of a unit responsible for providing casework, client management, continuing client investigation, assessment, evaluation, service planning, delivery and monitoring for the Department of Disability and Aging Services (DAS) Adult Protective Services Program (APS) at the Human Services Agency (HSA).

Incumbents perform a variety of technical tasks relative to their assigned area of responsibility. The 2944 Protective Services Supervisor supervises professional, technical and/or clerical employees depending on specific unit assignment.

Incumbents will be required to participate in the State-mandated APS After-Hours program.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. 

Plan, triage and prioritize, case assign, supervise and review case closures, and the work of a unit involved in providing case management activities as defined in State regulations, such as investigation, assessment, service planning, service monitoring, and appropriate case closure for Adult Protective Services.

Participate in the selection of unit staff; coordinate and provide training (including fieldwork training) of staff; manage, coach, develop, evaluate staff and implement corrective measures to improve efficiency and performance as necessary.

Recommend and assist in the implementation of goals and objectives for the unit.

Monitor emergency tangible and non-tangible funds expenditures.

Reviews and evaluates APS Worker case management practices through case reviews, coaching, and fieldwork shadowing as appropriate, to determine new or continuing social service needs.

Evaluates operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.

Participates in community and professional groups and committees; collaborates with other DAS programs and other City departments such as Public Health.

Uses a keyboard to write reports and to create and compose correspondence, as necessary to other Human Services Agency programs, to clients, and to other agencies and departments; gathers statistical data and prepares reports as required.

Works closely with various types of multidisciplinary teams (e.g. nurses and other professionals of relevant fields) to provide consultation and short-term interventions for older adults and adults with disabilities who have been determined to be in need of protective services.

Participates in the State-mandated APS After-Hours program.