Customer Experience Advisor
Posted on Sep 19, 2024 by CV-Library
Ditton, Kent, United Kingdom
Construction
Immediate Start
Annual Salary
Full-Time
Specialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering systems to commercial, high rise residential, healthcare, education and leisure projects for over 50 years.
We are currently recruiting for a Customer Experience Specialist who will be responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.
Key Responsibilities:
*
Order processing, planning and scheduling to Effast markets in a timely manner, adhering to daily deadlines
*
Ensuring all orders are processed in a timely manner following the customer’s journey from order input to delivery
*
Ensure dispatch of orders achieve scheduled dispatch dates, proactively chasing any back orders and feeding back to customer
*
Respond to customer enquiries and ensure all queries are resolved in a timely manner, providing proactive customer updates
*
Regular contact with every customer to forge relationships, provide support and strengthen bonds
*
Communicating with internal and external customers at all levels
*
Management of all customer accounts for Effast, investigating monthly query lists for key accounts
*
Full support to the external Sales team
*
Provide training to Cross Functional roles where necessary
*
Provide ad-hoc support to the UK Customer Experience Manager and Internal Sales & Business Development manager as requested
Skills & Requirements:
*
Good working knowledge of IFS and Microsoft Office applications.
*
Excellent communication skills.
*
Understanding of the supply chain process.
*
Effective liaison with other departments of the business at all levels.
*
Ability to multitask and work to tight deadlines.
*
Work effectively as a team as well as individually.
*
Have a passion for customer service and work well with others to provide the best we can.
Benefits & Working Hours:
*
Monday - Friday flexi start/finish of 8:00/9:00am until 4:30/5:30pm. Fridays are 8:30am until 3:00pm
*
Hybrid working once training is complete
*
25 days holiday entitlement
*
Save as you earn Sharesave Scheme
*
Cycle to work scheme
*
Contributory pension scheme - matched up to 8%
*
Life assurance (linked to pension scheme membership)
*
Free flu vouchers
*
Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
*
Staff discount on all Genuit Group products
*
Free on-site parking
We are currently recruiting for a Customer Experience Specialist who will be responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.
Key Responsibilities:
*
Order processing, planning and scheduling to Effast markets in a timely manner, adhering to daily deadlines
*
Ensuring all orders are processed in a timely manner following the customer’s journey from order input to delivery
*
Ensure dispatch of orders achieve scheduled dispatch dates, proactively chasing any back orders and feeding back to customer
*
Respond to customer enquiries and ensure all queries are resolved in a timely manner, providing proactive customer updates
*
Regular contact with every customer to forge relationships, provide support and strengthen bonds
*
Communicating with internal and external customers at all levels
*
Management of all customer accounts for Effast, investigating monthly query lists for key accounts
*
Full support to the external Sales team
*
Provide training to Cross Functional roles where necessary
*
Provide ad-hoc support to the UK Customer Experience Manager and Internal Sales & Business Development manager as requested
Skills & Requirements:
*
Good working knowledge of IFS and Microsoft Office applications.
*
Excellent communication skills.
*
Understanding of the supply chain process.
*
Effective liaison with other departments of the business at all levels.
*
Ability to multitask and work to tight deadlines.
*
Work effectively as a team as well as individually.
*
Have a passion for customer service and work well with others to provide the best we can.
Benefits & Working Hours:
*
Monday - Friday flexi start/finish of 8:00/9:00am until 4:30/5:30pm. Fridays are 8:30am until 3:00pm
*
Hybrid working once training is complete
*
25 days holiday entitlement
*
Save as you earn Sharesave Scheme
*
Cycle to work scheme
*
Contributory pension scheme - matched up to 8%
*
Life assurance (linked to pension scheme membership)
*
Free flu vouchers
*
Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
*
Staff discount on all Genuit Group products
*
Free on-site parking
Reference: 222038781
https://jobs.careeraddict.com/post/95429832
Customer Experience Advisor
Posted on Sep 19, 2024 by CV-Library
Ditton, Kent, United Kingdom
Construction
Immediate Start
Annual Salary
Full-Time
Specialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering systems to commercial, high rise residential, healthcare, education and leisure projects for over 50 years.
We are currently recruiting for a Customer Experience Specialist who will be responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.
Key Responsibilities:
*
Order processing, planning and scheduling to Effast markets in a timely manner, adhering to daily deadlines
*
Ensuring all orders are processed in a timely manner following the customer’s journey from order input to delivery
*
Ensure dispatch of orders achieve scheduled dispatch dates, proactively chasing any back orders and feeding back to customer
*
Respond to customer enquiries and ensure all queries are resolved in a timely manner, providing proactive customer updates
*
Regular contact with every customer to forge relationships, provide support and strengthen bonds
*
Communicating with internal and external customers at all levels
*
Management of all customer accounts for Effast, investigating monthly query lists for key accounts
*
Full support to the external Sales team
*
Provide training to Cross Functional roles where necessary
*
Provide ad-hoc support to the UK Customer Experience Manager and Internal Sales & Business Development manager as requested
Skills & Requirements:
*
Good working knowledge of IFS and Microsoft Office applications.
*
Excellent communication skills.
*
Understanding of the supply chain process.
*
Effective liaison with other departments of the business at all levels.
*
Ability to multitask and work to tight deadlines.
*
Work effectively as a team as well as individually.
*
Have a passion for customer service and work well with others to provide the best we can.
Benefits & Working Hours:
*
Monday - Friday flexi start/finish of 8:00/9:00am until 4:30/5:30pm. Fridays are 8:30am until 3:00pm
*
Hybrid working once training is complete
*
25 days holiday entitlement
*
Save as you earn Sharesave Scheme
*
Cycle to work scheme
*
Contributory pension scheme - matched up to 8%
*
Life assurance (linked to pension scheme membership)
*
Free flu vouchers
*
Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
*
Staff discount on all Genuit Group products
*
Free on-site parking
We are currently recruiting for a Customer Experience Specialist who will be responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.
Key Responsibilities:
*
Order processing, planning and scheduling to Effast markets in a timely manner, adhering to daily deadlines
*
Ensuring all orders are processed in a timely manner following the customer’s journey from order input to delivery
*
Ensure dispatch of orders achieve scheduled dispatch dates, proactively chasing any back orders and feeding back to customer
*
Respond to customer enquiries and ensure all queries are resolved in a timely manner, providing proactive customer updates
*
Regular contact with every customer to forge relationships, provide support and strengthen bonds
*
Communicating with internal and external customers at all levels
*
Management of all customer accounts for Effast, investigating monthly query lists for key accounts
*
Full support to the external Sales team
*
Provide training to Cross Functional roles where necessary
*
Provide ad-hoc support to the UK Customer Experience Manager and Internal Sales & Business Development manager as requested
Skills & Requirements:
*
Good working knowledge of IFS and Microsoft Office applications.
*
Excellent communication skills.
*
Understanding of the supply chain process.
*
Effective liaison with other departments of the business at all levels.
*
Ability to multitask and work to tight deadlines.
*
Work effectively as a team as well as individually.
*
Have a passion for customer service and work well with others to provide the best we can.
Benefits & Working Hours:
*
Monday - Friday flexi start/finish of 8:00/9:00am until 4:30/5:30pm. Fridays are 8:30am until 3:00pm
*
Hybrid working once training is complete
*
25 days holiday entitlement
*
Save as you earn Sharesave Scheme
*
Cycle to work scheme
*
Contributory pension scheme - matched up to 8%
*
Life assurance (linked to pension scheme membership)
*
Free flu vouchers
*
Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
*
Staff discount on all Genuit Group products
*
Free on-site parking
Reference: 222038781
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