Position: Customer Service Representative

Company Overview:

Luke Bailey Organization is a leading recruitment agency based in Tennessee, USA. We specialize in connecting top talent with the best companies in various industries. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

Job Summary:

As a Customer Service Representative at Luke Bailey Orgnaization, you will be responsible for providing exceptional customer service to our clients and candidates. You will serve as the main point of contact for all inquiries, concerns, and requests, ensuring that all interactions are handled promptly and professionally.

Key Responsibilities:

- Respond to incoming calls, emails, and messages from clients and candidates in a timely and courteous manner

- Address and resolve any issues or concerns raised by clients and candidates

- Provide information and assistance to clients and candidates regarding our services, job opportunities, and application processes

- Maintain accurate and up-to-date records of all customer interactions and transactions

- Collaborate with other team members to ensure a seamless customer experience

- Identify and escalate any complex or urgent issues to the appropriate department or supervisor

- Continuously strive to improve customer satisfaction by actively seeking feedback and implementing necessary changes

- Stay updated on industry trends and best practices to provide knowledgeable and efficient customer service

Qualifications:

- High school diploma or equivalent; Bachelor's degree preferred

- Excellent communication skills, both written and verbal

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize tasks in a fast-paced environment

- Proficient in Microsoft Office and other relevant software

- Familiarity with recruitment processes and sales is a plus

Contract Details:

This is a full-time position with a competitive earnings. The working hours are Monday to Friday, 9am to 5pm. This position is based in our office in Nashville, Tennessee, USA and is hybrid in nature.

If you are a customer service-oriented individual with a passion for helping others, we would love to hear from you. Join our dynamic team at Luke Bailey and play a key role in connecting top talent with the best companies in the industry. Apply now and take the first step towards a rewarding career in customer service.