Job Title: Spare Parts Coordinator

Company Overview:
Our client and engineering firm, located near Clayton Bradford, is a leading manufacturing company known for its innovative engineering solutions. With a team of approximately (Apply online only) employees, including a dedicated spares department, the company prides itself on maintaining a friendly and close-knit office environment. They aim to employ the best people in the UK to ensure their level of excellence.

Vacancy Overview:

Job Title: Spare Parts Coordinator
Location: Office-based with occasional work-from-home flexibility
Working Hours:
Monday to Thursday: 8:30 AM to 5 PM
Friday: 8:30 AM to 4 PM
Flexibility for 7:30 AM to 4 PM shifts
Salary: £26,000 - £28,000 per annum DOE Key Responsibilities:

Delivering outstanding customer service by responding promptly and professionally
Handling phone calls and emails from both UK and global clients
Logging enquiries and requests in the appropriate software, ensuring all relevant information is recorded, categorised correctly, and prioritised based on potential impact and urgency
Processing customer orders promptly and efficiently
Liaising with suppliers to obtain prices or updates on orders
Picking and packing spares orders, including arranging courier collections (role is approximately 75% office/25% shop floor)
Using effective communication to proactively manage customer expectations Essential Skills and Experience:

Confidence and proficiency with computer software, including the Microsoft Office suite
Professional and courteous communication on calls and emails
Positive 'can-do' attitude
Adaptability and flexibility to change
Ability to work under pressure
Excellent organizational and multitasking skills, with strong time management
Effective communicator with strong written and verbal skills
Ability to work well as part of a team or individually as required
Knowledge of a similar industry is preferable but not essential, as training will be provided Desired Qualities:

Quick learner with the ability to understand various aspects of the business
Self-motivated and adaptable to new tasks
Ability to work effectively in a small team environment
Friendly and adaptable personality, fitting well within a close-knit team Benefits:

25 days of holiday less 3 days for Christmas shutdown
Healthcare benefits
Death in service
On-site secure parking
Company pension
Ability to work from on occasion home when needed (after probation period)
An additional day off in lieu each month (after probation period)
Flexible work hours - latest start 10 AM / earliest finish 4 PM, these are the business core hours (after probation period)