Hales Group are seeking Customer Service Advisors for our client based in Lowestoft to support them in their Billing and Arrears Support team. We're looking for you to be delivering exceptional customer service ensuring customers are satisfied after every call, so you'll ensure that correct processes are followed.

Main duties will include:

Speaking to customers in the contact centre helping customers any related queries
Answering high volume and different types of calls assisting with possible cause and resolution
Delivering exceptional customer service
Ensuring first contact resolution where possible and where cannot be resolved on first call, clear next steps are detailed to our customers HOURS: Full Time Monday to Friday between 8am and 7pm, Saturdays 8am-1pm on a rota basis
LOCATION: Lowestoft
TERM: Permanent
PAY: 23k + DOE

Please note should your application be successful, the anticipated start date is Monday, 11th November and it is non-negotiable.

Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch