CUSTOMER SERVICE ADVISOR

Carbon60 are looking to hire a Customer Service Advisor to work for a waste management company based in Cannock.

ROLE: Customer Service Advisor

PAY RATE: £11.44 p/h - circa £23,700 per annum

JOB TYPE: contingent (likely to be temp to perm)

LOCATION: Cannock (WS11)

HOURS: Full time, Monday to Friday, 8:30am-5pm, office based

THE ROLE:

Providing a professional and timely response to customer enquiries e.g lift enquiries, ensuring service failures are minimised where possible.
Communication via a range of channels including phone calls, live chats, text messages, sales force cases, and email with full adherence to set escalation procedures.
Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.
Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries.
Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties.

THE SUCCESSFUL CANDIDATE:

Must be comfortable handling calls daily.
Possess excellent customer service skills.
Good IT Skills.
Ability to stay calm under pressure.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy