One of our Core clients in banking is looking to hire a ServiceNow Support Analyst.

General Information:

• Start date: ASAP
• Latest start date: 01.12.2024
• Duration: 12 months + extension possible
• Work location: Basel
• Workload: 100%
• Work Set-up: Hybrid

Tasks & Responsibilities:

• Serve as primary point of contact for production support of the ServiceNow platform
• Troubleshoot, diagnose, evaluate and resolve issues and when appropriate, escalate them to relevant teams
• Perform and document root cause analysis ensuring lessons learned as shared with appropriate stakeholders
• Develop (and automate if possible) checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention
• Implement simple functionalities to resolve issues and/or meet new business requirements
• Maintain and support the existing processes
• Participate in ServiceNow major upgrades
• Produce technical documentation

Must haves:

• Minimum 3 years' experience as IT support analyst (technical support and troubleshooting, system maintenance and monitoring, user training and guidance). (*)
• Minimum 2 years' experience with ServiceNow (Excellent technical knowledge of the ServiceNow platform, with mandatory experience with the ITSM module - such as Incident Management, Problem Management, Change Management, and Service Catalog. (*)
• Experience with system documentation - ability to create and maintain comprehensive documentation for configurations, processes, and support procedures) (*)
• Strong troubleshooting and investigation skills, being able to correlate issues, systems, and external factors when required. (*)
• Excellent command of both written and spoken English (*)

Interpersonal skills:

• Passion for customer satisfaction and interaction
• Excellent team player and ability to collaborate with team members and business counterpart
• Analytical and strong problem -solving abilities
• A proactive approach to providing exceptional customer service and ensuring user satisfaction

Nice to have:

Bachelor's degree in IT or related field

Experience with ServiceNow development activities, willing to perform small changes to the platform

Certification as ServiceNow certified system administrator is an advantage

Experience with ServiceNow Scripting (JavaScript, GlideScript) and familiarity with creating and customizing workflows, business rules, UI policies, and client scripts.

Job Title: ServiceNow Support Analyst

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.