Overview:

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.

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Responsibilities:

Primary operators for Incoming Scheduling Calls

Representative of BCC, Ches, HV, Obici, PA offices

Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams

Monitor scheduling voice mail and contact patients for scheduling

Direct responsibility for scheduling for specific providers

Monitor and schedule from Order que for specific providers

Monitor and schedule from bump list for specific providers

Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date

Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records

Other duties as requested or assigned

Qualifications:

Receptionist or office experience required

Medical office experience strongly preferred

Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required

High school diploma or equivalent

Must be able and willing to travel to other office locations as needed