Overview:

The Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and specialist providers. 

Exceptional customer service skills and the ability to accurately schedule patient appointments per specialty office protocols are required.  Knowledge of Medical Terminology or previous healthcare experience is preferred. 

Qualifications:

EDUCATION REQUIREMENTS

Must possess a high school diploma or GED

3 years of medical experience preferred.

SPECIFIC REQUIREMENTS

Knowledge, Skills and Abilities:Microsoft Word, Power Point, Excel

Microsoft Outlook

Epic experience preferred.

Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

Must be able to read, write, and speak the English language in an understandable manner.

Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.

Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

Must be able to follow written and oral instructions.

Other Requirements:

Computer and customer service skills.

Must be able to type 45wpm

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.