Overview:

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business:

• The Customer is Everything.

• Relationships Matter. All of Them.

• Question Things. Take Action.

• Work Hard. Work Smart. Enjoy the Experience.

• Growth Mindset.

It’s not just a job – it’s a step in your career!

Responsibilities:

SUMMARY:       

The Program Manager is responsible for OneTouch™ Return Material Authorization supporting AT&T Cloud programs which may include, but are not limited to:

Program development

Implementation and management of programs

Coordination directly with customers and external service partners

Cross-functional team coordination and execution of program initiatives including planning and oversight to customer contractual and project requirements.

Influencing successful achievement of strategic goals and tracking program sucess.

Responsible for developing and maintaining all job aid documentation needed to oversee the program.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Acts as key KGPCo contact for assigned project/program.

Manages program includes from cradle to grave planning, implementation, tracking and reporting progress on assigned project(s).

Intakes high-level customer needs and translates them into business requirements and tactical plans.

Responsible for managing KPIs against contractual obligations.

Holds internal KGPCo cross functional partners accountable for on time delivery and execution.

Formulates and drives impactful recommendation to solve complex problems.

Provides periodic metrics regarding service level performance against stated and contractual objectives for business case.

Responsible for regular program status reporting for internal and external audiences.

Engage in discussions regarding contractual negotiation and execution with internal and external audiences.

Safety Duties & Responsibilities:

Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual.

Participate in job site safety/hazard analysis.

Qualifications:

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS:

Bachelor’s degree – Supply Chain, Business or similar  

3 or more years of project/program management experience

Or equivalent combination of education and experience

Reverse logistics or overall supply chain experience

Strong influencing and negotiation skills

Proven ability to create innovative solutions to solve real customer challenges

Proven ability to think strategically and execute tactically

Proven ability to manage multiple projects and competing priorities simultaneously

Ability to manage ambiguous projects, identify and solve blockers, and know when to escalate

Strong analytical and communication skills (both verbal and written)

Exhibit personal power and leadership

Exhibit enthusiasm and determination

Exhibit exceptional organizational skills

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.

MATHEMATICAL SKILLS:

Ability to add and subtract 10-digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

BENEFITS:

Medical, Dental, Vision and Supplemental insurance plans

Flexible Spending Accounts

401(k) with Company match

Generous vacation, vacation, and sick/safe time

Pet insurance for our non-human family members 

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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