Overview:

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description:

Allied Universal is seeking to hire a Security Scheduling Clerk to work at a Tech site in Cupertino, Ca!

Pay Rate: $30 Hr

Shift: Overnight (2200 - 0645)

Tuesday - Saturday 

(Must have 2 + years of customer service, scheduling experience, access/badging experience and strong computer skills)

*We sponsor guard card training upon offer to those new to the security industry! (ask for more details)*

Allied Universal Services is currently searching for a Security Scheduling Clerk. The Security Scheduling Clerk will be working in a corporate environment for Allied Universal Services. Our officers allow us to accomplish our company’s core purpose which is “to serve, secure and care for the people and businesses in our communities”. The Security Clerk will plan and coordinate all aspects of internal schedules to provide the best service to the client. They coordinate with the Events team for all campus events, and with the Security Officer Request team for all posts that need to be staffed. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast paced and dynamic work environment and enjoy solving complex issues with optimism.

Essential Job Function:

Maintain records to establish accurate billing and processing information.

Coordinate work schedules and provide administrative support for all field operations and special projects.

Responsible for ensuring mileage reimbursements are accurate.

Work with a team of schedulers to staff over 500 employees.

 Minimum Qualification:

High school diploma or equivalent 

Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted

Passion for customer service and ownership of the customer experience

Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills and attention to detail is a must

Effective oral and written communication is a must

Able to work in a fast-paced help desk environment

Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges

Experience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUS

Preferred experience in VidSys, Lenel, Excel, Filemaker, Intaglio, or equivalent technical skill

Knowledge of Mac computers preferred

Must be flexible on schedule, including availability for weekends and holidays

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

Experience working with Microsoft Excel and Google Suite

Excellent Communication skills, both verbal and written

Previous experience with ticketing systems and/or project management system

Understanding of or previous experience in a technology driven environment

Proactive attitude and dependable

Excellent customer service skills

Ability to work both within a team and independently

Ability to multitask and prioritize workload

Ability to use good judgment, as well as problem-solving and decision making skills

Ability to maintain confidentiality and professional decorum

  

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company’s 401(k)plan, subject to eligibility requirements

Seven holidays annually paid at time and a half, if worked

40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

PPO 14417

Closing:

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .

Requisition ID:

(phone number removed)