Overview:

Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that’s uniquely possible. Because here we’re supported to always keep growing. And as we do, so does our collective impact.

Our benefits include:

Excellent medical and dental benefits, available on your first day for positions over 24 hours/week

A 403b retirement plan open to all employees, including per diems

Generous paid time off

On-site health and wellness programming

Tuition reimbursement and scholarships

An employee recognition program

Responsibilities:

Emergency Call ManagementReceive emergency calls from individuals in need of medical assistance

Remain calm and composed while gathering essential information from callers

Determine the nature and severity of hte medical emergency to prioritize responses 

Dispatch CoordinationUse computer-aided systems (MaxtrixCare, Meditech, Ciscor OnceSource, RoamAlert, Premysys, exacqVision CCTV, iTrak logging system) to effectively assign staff to emergency and support calls 

Evaluate available resources, such as the closest available officer to optimize response times 

Coordinate multiple emergency calls simultaneously, prioritizing critical situations 

CommunicationRelay critical information to EMTs, paramedics, and other first responders via phone & radio 

Keep emergency personnel updated about the situation as it evolves

Offer medical guidance and support to callers until EMS units arrive

Resource ManagementMaintain accurate records of emergency calls, responses, and outcomes 

Collaborate with other emergency services and agencies to coordinate responses during major incidents 

Decision-MakingMake quick and effective decisions to deploy appropriate resources based on the severity and type of emergency

Prioritize calls and allocate resources based on the level of urgency 

Customer ServiceDemonstrate empathy and professionalism when dealing with distressed callers 

Provide reassurance and clear instructinos to those in need until EMS arrives 

Training and ComplianceStay up-to-date with protocols, procedures, and relevant READ FILE guidelines 

Problem SolvingHandle unexpected situations and adapt to changing circumstances during emergencies

Required Qualifications:

Must exhibit and foster outstanding customer service skills at all times 

Must operate as a team player at all times 

Must possess a valid motor vehicle operator's license 

First Responder certification required 

Computer literacy required; experience with databases, Windows, Word, Excel, and databases 

Must be professional, proactive, collaborative, conscientious and results-oriented individual. Must have an optimistic and positive demeanor, excellent oral and written communication skills, good intuition and able to adapt to changing priorities and display good, sound judgment with a sense of humor