Senior Sales Support
Location: Slinford, Horsham
Salary : 28k-32k plus Excellent Benefits including Pension, life insurance, health schemes to include optical/dental, income protection, 25 days annual holiday
Hours: Mon -Thurs 9.00am -5.00pm *** Friday 9am-2.00pm ***
35 hour working week
The role:
* Working closely with purchasing and sales team
* Assisting the sales manager and production controller
* Professionally handle incoming enquiries via telephone, email and the web.
* Placing of purchase orders
* Chasing deliveries
* Support production team, documentation updates
* Answers customer queries about existing orders
* Resolving customer complaints
* Expediting orders to meet monthly invoicing targets
* Working with Epicor
* Sending dated order acknowledgements to customers for their orders
* Following up and communicating information on call off orders
* Checking orders to see if stock has arrived and then releasing for stores to despatch
* Sending & receiving emails on a daily basis
* Cover for other areas in the department for holiday/sick
* Speaking to customers on a daily basis
* Ensuring customer records are kept up to date
Skills and Attributes
* Good Telephone Manner
* Good Communication Skills
* Attention to detail
* IT Skills i.e. Outlook; Word; Excel etc
* Team Player
* High Work Ethic
* High work rate to deal with large amounts of customer emails and telephone calls
* Experience of customer services or internal sales would be highly desirable
If you would like to understand more about this opportunity then please send in your cv asap