Job Description

Each Eataly location has multiple full-service, sit-down restaurants featuring authentic Italian dishes made with the highest quality, seasonal ingredients. Meat dishes, seafood dishes, pasta, pizza, street food – you can find it all in our various restaurants!

The General Manager of Restaurants directs the front of house operations of all restaurants at an Eataly, working with the front of house and back of house teams. Reports to the Director of Store Operations and oversees the team of Restaurant Assistant General Managers.

Organizes and directs a store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards

Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration

Prepares weekly updates on restaurants, and collaborates closely with corporate and senior leaders to plan activities and achieve goals

Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations

Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure they adhere to specifications

Documents, investigates and resolves employee and guest incidents

Performs other duties as required or assigned