Repairs Planner
Location: West Byfleet
Term: Full time / Perm
Salary:Up to £27k

Hiring ASAP / Up to £27,000 /Available Positions: 2

We have an opportunity for a Repairs Planner to join our team within our Responsive Maintenance division. You will be working out of our West Byfleet office, delivering planning for our reactive maintenance appointments.

Day to Day:

Proactively co-ordinate the delivery of all workflow to a dedicated area and team of on-site operatives, adhering to safe working practices at all times
Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
Promote customer service excellence to deliver a positive and caring customer experience
Work in collaboration with the team, our service partners and our client
Provide an agile response to priority reactive tasks
Maintain a daily relationship between the Regional Service Centre and on-site teams
Run reports and maintain all system information and data
Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
Undertake general administrative duties
Scheduling work for operatives to attend properties and undertake works
Requirements:

To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player.

Scheduling experience within a planned and maintenance environment
Awareness of safe working within a facilities management or building environment
Experience of working accurately to timescales and providing customer service excellence
Intermediate/Advanced Excel & Microsoft packages
Experience of working accurately to deadlines in a pressurised environment
English and Mathematics GCSE A-C standard
Good knowledge of repairs and maintenance sector or trade-based background
Benefits:

Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression
Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer