Head of Mortgage Servicing

Kings Hill

Salary circa £60k

Do you have a minimum of 3 years’ experience in a Mortgage Servicing role?

Are you looking for a leadership role, where you can guid teams to exceed targets?

Can you handle complex customer inquiries and building strong relationships with internal and external stakeholders?

We are looking for a Head of Mortgage Servicing to join our client based in Kings Hill they have been an established name in the UK mortgage market for over 25 years. They are now looking for a Head of Servicing to lead their Mortgage Servicing team and oversee the day-to-day operations of the department.

This is a fantastic opportunity for someone with an excellent understanding of mortgage servicing processes, including arrears management, who thrives in a leadership role and is committed to delivering exceptional customer support.

The Role:

* Lead and manage a team of customer servicing specialists, providing direction and support to achieve performance targets.

* Create a positive, collaborative work environment, encouraging team development and morale.

* Work closely with internal teams, such as underwriting, compliance, finance, and risk, to ensure the smooth handling of customer accounts.

* Develop and maintain key external relationships with brokers, solicitors, and third-party service providers.

* Drive continuous improvement in servicing processes, monitoring performance metrics, and staying updated on industry regulations and trends.

* Manage complex inquiries from solicitors and borrowers, ensuring the highest level of customer service.

* Oversee monthly governance meetings with funders and provide accurate and timely reports.

* Conduct regular quality checks to ensure compliance and exceptional service delivery.

What We Are Looking For:

* Significant experience in loan and mortgage servicing, with strong knowledge of arrears management.

* A proven track record of leading and motivating teams in a customer-centric environment.

* Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.

* A proactive mindset, with the ability to identify process improvements and drive change.

* Strong organizational and planning abilities, ensuring the team meets KPIs and service standards.

We are looking for someone who can embody the values of resilience, adaptability, integrity, and excellence. A commitment to doing what’s right for the customer and the business while creating and developing a supportive team culture