Application Trainer - Field Based

(Trainer. Software. Rollout. Deployment. Mobile. Application.)

£140-£150 per day inside IR35. South Yorkshire area (Field-based)

Our client, a global managed IT service provider requires mobile application trainers to support the roll out of new digital software in the South Yorkshire area. This is a contract role and project duration is expected to be up to 12 months. The client is rolling out a new application across multiple sites.

You will work closely with customers and members of the public during the rollout process and ensure that the customer experience is positive. We are looking for proactive candidates with excellent communication skills for this role.

Responsibilities

• To be the on the ground' face for the rollout of the software and be the key contact for senior rollout team members.
• Be the first point of contact for queries from services and triage as appropriate.
• Train and coach new and existing staff on the new software to ensure they are proficient in using the software.
• To download the software onto all devices used at each site.
• Liaise with the IT Team and Implementation Managers to resolve local technical issues.
• Be onsite at a service for between 3 and 5 days during the working week across the Midlands to support services with implementation.
• You must be available to work some out of hours work to support the client's 24-hour services.
• Travel to each required site. A driving licence is essential.

About you:

• You must be tech savvy and/or have a technical background.
• Have excellent interpersonal and communications skills, be approachable, friendly and patient.
• Have the ability to talk and present confidently to a range of audiences including large groups.
• Have excellent relationship management and organisation skills.
• Be self-directed, ability to prioritise and work independently.
• You are able to train people in how to use a piece of software and preferably have previous experience of this.
• Good time management are flexible to travel as required.

Experience required:

• A good technical knowledge of mobile applications and software.
• Proficient in MS Office applications (Excel, Visio etc.).
• Experience of large-scale digital project implementation would be preferable.
• Previous experience of working in a similar role with a digital application is desirable.
• Familiarity with project management best practices.

Qualifications required:

• A full UK driving licence is essential.
• Able to pass a DBS check.

For further information, please apply with your CV.