CUSTOMER SERVICE-AUTOMOTIVE
Posted on Sep 17, 2024 by East Penn Manufacturing - Deka Batteries
Topton, PA
Customer Service
Immediate Start
Annual Salary
Full-Time
Get to know East Penn!:
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
Overview:
East Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence. We invest in our people; they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.
East Penn is seeking a Customer Service Representative to provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. Will also provide product and service information while also offering solutions, corrections or adjustments to ensure customer satisfaction.
Responsibilities:
Respond to customer queries in a timely and accurate way via phone, fax or email and assist as necessary
Receive customer purchase orders via telephone, fax and email and process
Perform customer specific duties as required
Recommend solutions, corrections or adjustments to ensure customer satisfaction
Provide product and service information as well as possible solutions
Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedure
Works closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.)
Prepares sales orders for processing based on customer specific details
Provides feedback to Sales, department management and other internal departments based on customer issues
Maintain good attendance
Other duties as requested
Qualifications:
A minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties.
Sales experience helpful
Excellent interpersonal and communication skills
Good listening skills
Attention to detail
Ability to work under pressure
Organizational skills; ability to multitask
Business acumen
Problem solving/analysis skills
Results oriented
Customer focused
Critical thinking
Knowledge/understanding of computer software, such as Microsoft office, and strong keyboard skills
Math aptitude
East Penn Benefits:
Competitive compensation
Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
Retirement Savings Plan with company match and a 3% employer contribution
9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
Employee assistance program
Fitness Discounts
Promotional opportunities
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
Overview:
East Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence. We invest in our people; they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.
East Penn is seeking a Customer Service Representative to provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. Will also provide product and service information while also offering solutions, corrections or adjustments to ensure customer satisfaction.
Responsibilities:
Respond to customer queries in a timely and accurate way via phone, fax or email and assist as necessary
Receive customer purchase orders via telephone, fax and email and process
Perform customer specific duties as required
Recommend solutions, corrections or adjustments to ensure customer satisfaction
Provide product and service information as well as possible solutions
Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedure
Works closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.)
Prepares sales orders for processing based on customer specific details
Provides feedback to Sales, department management and other internal departments based on customer issues
Maintain good attendance
Other duties as requested
Qualifications:
A minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties.
Sales experience helpful
Excellent interpersonal and communication skills
Good listening skills
Attention to detail
Ability to work under pressure
Organizational skills; ability to multitask
Business acumen
Problem solving/analysis skills
Results oriented
Customer focused
Critical thinking
Knowledge/understanding of computer software, such as Microsoft office, and strong keyboard skills
Math aptitude
East Penn Benefits:
Competitive compensation
Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
Retirement Savings Plan with company match and a 3% employer contribution
9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
Employee assistance program
Fitness Discounts
Promotional opportunities
Reference: 200949436
https://jobs.careeraddict.com/post/95378973
CUSTOMER SERVICE-AUTOMOTIVE
Posted on Sep 17, 2024 by East Penn Manufacturing - Deka Batteries
Topton, PA
Customer Service
Immediate Start
Annual Salary
Full-Time
Get to know East Penn!:
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
Overview:
East Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence. We invest in our people; they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.
East Penn is seeking a Customer Service Representative to provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. Will also provide product and service information while also offering solutions, corrections or adjustments to ensure customer satisfaction.
Responsibilities:
Respond to customer queries in a timely and accurate way via phone, fax or email and assist as necessary
Receive customer purchase orders via telephone, fax and email and process
Perform customer specific duties as required
Recommend solutions, corrections or adjustments to ensure customer satisfaction
Provide product and service information as well as possible solutions
Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedure
Works closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.)
Prepares sales orders for processing based on customer specific details
Provides feedback to Sales, department management and other internal departments based on customer issues
Maintain good attendance
Other duties as requested
Qualifications:
A minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties.
Sales experience helpful
Excellent interpersonal and communication skills
Good listening skills
Attention to detail
Ability to work under pressure
Organizational skills; ability to multitask
Business acumen
Problem solving/analysis skills
Results oriented
Customer focused
Critical thinking
Knowledge/understanding of computer software, such as Microsoft office, and strong keyboard skills
Math aptitude
East Penn Benefits:
Competitive compensation
Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
Retirement Savings Plan with company match and a 3% employer contribution
9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
Employee assistance program
Fitness Discounts
Promotional opportunities
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
Overview:
East Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence. We invest in our people; they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.
East Penn is seeking a Customer Service Representative to provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. Will also provide product and service information while also offering solutions, corrections or adjustments to ensure customer satisfaction.
Responsibilities:
Respond to customer queries in a timely and accurate way via phone, fax or email and assist as necessary
Receive customer purchase orders via telephone, fax and email and process
Perform customer specific duties as required
Recommend solutions, corrections or adjustments to ensure customer satisfaction
Provide product and service information as well as possible solutions
Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedure
Works closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.)
Prepares sales orders for processing based on customer specific details
Provides feedback to Sales, department management and other internal departments based on customer issues
Maintain good attendance
Other duties as requested
Qualifications:
A minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties.
Sales experience helpful
Excellent interpersonal and communication skills
Good listening skills
Attention to detail
Ability to work under pressure
Organizational skills; ability to multitask
Business acumen
Problem solving/analysis skills
Results oriented
Customer focused
Critical thinking
Knowledge/understanding of computer software, such as Microsoft office, and strong keyboard skills
Math aptitude
East Penn Benefits:
Competitive compensation
Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
Retirement Savings Plan with company match and a 3% employer contribution
9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
Employee assistance program
Fitness Discounts
Promotional opportunities
Reference: 200949436
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