Our Company:

All Ways Caring HomeCare

Overview:

The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.

External Job Description:

Understands and ensures adherence to the agreed plan of care for each client in your caseload

Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies

Monitors and escalates changes in client’s plan of care, services or condition

Ensures proper documentation and record-keeping for agency payers

Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment

Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service

Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance

Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified

Coordinates or supports new hire on-boarding as well as employee exit meetings

Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS

Coordinates Personnel Action Forms (PAF) for assigned service site(s)

Ensures compliance with federal, state, and local employment laws and regulations

Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker

Other duties as assigned

Qualifications:

High school diploma or GED; some college coursework or Associates degree preferred

Two or more years of community service, client service or staffing experience

Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)

One to two years of Human Resources with high volume recruiting experience preferred

One to two years in a supervisory role preferred

Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred

Ability to make decisions quickly, and manage confidential information

Excellent customer service skills and experience working with the public in a friendly and professional manner

General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services

Minimal travel may be required

About our Line of Business:

All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer’s/dementia care, respite care and other programs. For more information, please visit . Follow us on and

Salary Range:

USD $22.00 - $25.00 / Hour