Why us?:

This position will be posted until 11/1/24 or until filled.

Discover the best of Denver at Hotel Clio, Cherry Creek’s Muse. Providing a connected, inspiring, and

lush environment that allows guests to experience enriched hospitality through refined luxury. Join our

award winning team and discover your place, in the heart of it all.

Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never

looking for someone just looking for a job, we are looking for the power players, the people who want to

rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the

parts that keep us human and happy. We want to attract and retain associates that are engaged in our

culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage

Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created

some of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would have

happened without people like you. People who follow their own path, wo are hungry to learn and who

love their community. People who do not sit around and wait, they just do. You belong here!

Job Overview:

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities:

Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.

Balance and close all bank ticket codes, daily.

Run night audit final after insuring all revenues are in balance nightly.

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications:

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

Ability to operate personal computer, cash register and calculator.

Ability to compile facts and figures.

Telephone and guest relations etiquette and skills.

Moderate hearing required to communicate with guests.

Excellent vision required for viewing of CRT screen.

Excellent speech communication skills required to communicate with guests over the telephone.

Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,

Mobility - must be able to reach all areas of hotel to assist clients.

Prolonged standing.

Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits:

Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Eligible to participate in the Company’s 401(k) program with employer matching

• Employee Assistance Program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary:

USD $21.00 - USD $21.00 /Hr.