Overview:

Location:Springfield, VASecurity Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration This position is not open for any clearance upgrades or sponsorship.Shift Hours: Sunday- Wednesday 5:30PM - 5:30AM (with alternating Wednesdays off)Certification:Must have current DoD 8140 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher. teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting.  Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.  Are you ready to test your abilities as Systems Administrator (Operations 24x7 Support) in a sophisticated enterprise exploitation environment?  Join a dedicated team supporting the UDS contract at NGA.

Responsibilities:

What you get to do every day:Working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment.

Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations.

Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment.

The Operations Support Technician also provides oversight of the incident management process and the change execution process.

The daily tasks are described as follows:

Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.

Responding, triaging, and troubleshooting system alerts indicating issues with data center components.

Conducting hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.

Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment

Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.

Managing and tracking execution of authorized changes throughout the Change Management life cycle.

Troubleshooting, accurately tracking and resolving assigned incidents

Creating and tracking trend reports

Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives.

Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments

Maintaining extremely accurate, high level reporting of all issues

Connectivity monitoring and SLA Compliance of cloud-based systems

Provisioning thin client software

Contributing to continual improvement of IT Operations and processe

The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness. We would love to work with a teammate that is willing to stay coachable and always willing to help the team. Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis.

Qualifications:

Security Clearance Required:  Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration This position is not open for any clearance upgrades or sponsorship.

Shift Hours: Sunday- Wednesday 5:30PM - 5:30AM (with alternating Wednesdays off)

Education/Experience:

Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

5+ years of experience in systems administration.

Certification:Must have current DoD 8140 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher. 

Required Skills:Technically competent in server administration (Windows/Linux)

Knowledge of the principles, methods, and techniques used in sever (virtual & physical), network, database, cloud services, storage system administration and support.

Knowledge of related hardware and software i.e. Server (Physical/Virtual), Operations systems (Windows OS 2012/2016, Unix/Linux), Cisco, and Microsoft products.

Knowledge of basic networking principles (routing, DNS, etc.) and/or system administration (perfmon, services, software installation, etc.) desired.

Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. BMC BEM/SIM/BPPM, HP NNM, CA eHealth, Splunk, Nagios etc. Splunk) and ITSM suites (ServiceNow, Remedy) desired

Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must

Ability to handle multiple complex task and prioritize in a fast-paced environment

Ability to adapt quickly to changes in priority

Strong analytical skills and ability to think critically that facilitate expedient problem solving

Must be able to work in a stressful environment

What is ideal?Highly Desired hands-on experience in the following areas:

Virtual host and Server administration. Experience with Linux-based operating systems is a plus.

Hands-on administration within a virtualized environment.

Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.).

Working knowledge and understanding of the ITIL V4 framework

Working experience with ITSM software suites, preferably ServiceNow

Intelligence Community Experience preferred

What you can expect from us:

Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses

You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community

Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!

Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.

teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.  Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.