Service Support Officer (Reception)

Southwark

Job Role

Be responsible for providing effective and efficient administrative support across the division, providing advice and system support across the children's services department. Your main responsibility is to provide reception desk services, ensuring excellent and quality customer care for all visitors and callers dealing appropriately with their query.

You must have the ability to deal with children, young people and families, who are facing difficulties and can sometimes present challenging behaviour, in a sensitive and professional manner adhering to health and safety and strict confidentiality procedures.

Undertake a variety of administrative activities to ensure that service targets are met, and continuous improvement is achieved, enabling frontline staff to concentrate on delivering the core business function.

Principal accountabilities

Carry out administrative functions (as determined by the nature of the service), taking into account Departmental policies and procedures, and requirements of Government Departments.

Maintain an up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, within which the service operates

Provide information and guidance on processes and procedures to Social Work Practitioners and Managers

Update complex information systems, ensuring that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.

To undertake the collation, preparation and provision of information reports for practitioners and managers using Business Objects and Excel.

Scanning and uploading of documents to the information system, ensuring accuracy and appropriate disposal of paper documents