This is a fantastic opportunity for an experienced Telesales Service Advisor to join a successful Sales and Marketing Team, with a business who operate in a growth market and are the market leaders in their area of expertise.
There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups - they only contact customers who have contacted them.
Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.
In-depth training will give you all the product knowledge you need to excel in this role.
Telesales Advisor Candidate Requirements
* The business is looking for a professional Telesales Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
* You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
* An excellent telephone manner
* A genuine passion for helping people
* Confidence using Microsoft Excel, Word, internet & email
* The ability to work to agreed process & procedures to deliver daily KPI's
* Consistency and a positive attitude to your working day
* Call centre, customer service or sales experience is an advantage but more importantly your attitude
Telesales Advisor Key Responsibilities
* Taking inbound enquiries from all sources
* Advising the customer on products and services that would best suit their needs
* Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
* Being cross trained across all areas of the sales function
* Maintaining an excellent level of product knowledge through self-study and supported development
* Ensuring all customers are advised considerately through the decision-making process
* Updating the database/CRM with customer records
* Contacting potential customers to arrange appointments
* Resolving any sales related issues with customers
* Providing basic technical assistance to customers calling in with enquiries
Please Note: Candidates must have the right to live and work in the UK.
Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.
If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.
Should you want to learn more about any of our vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.
Probe Technical Recruitment, providing Specialist Engineering Recruitment Support since 1994